Engagement Manager
5 days ago
Infosys Copenhagen, Capital Region of Denmark, Denmark
Engagement ManagerInfosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Role – Engagement Manager (Manufacturing)
Technology – Sales (Hunting & Farming)
Compensation – Competitive (including bonus)
Purpose of the role?
Our Infosys team in Nordics is growing rapidly and we are looking for top talent in the industry who love what they do, are good at it and are keen to part of this journey. We are looking for talented professionals who can be part of our Manufacturing segment. Within this segment we have set ourselves very ambitious targets towards expanding our footprint in Denmark and Nordics as a Client trusted partner.
Roles And Responsibilities:
- Customer Prospecting: The Engagement Manager will identify the right contacts in the client organization, secure meetings with the clients concerned, set appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions, anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners, research and provide analysis on all key accounts to attain an understanding of needs, develop organization charts / structures for all key accounts.
- Opportunity Identification and Qualification: The Engagement Manager will identify the opportunities in the target accounts and get them qualified for pursuit, create an opportunity plan for top opportunities, ensure alignment with appropriate partner units, exec sponsorships etc. in order to create a healthy pipeline across the service mix.
- Business Planning – Organization / Unit Level: The Engagement Manager will provide revenue and profitability numbers for target accounts. The person will market / segment analysis and needs / services / solutions identification to the HOS, in order to help setting revenue / margin goals at the unit level.
- Sales Planning and Review: The Engagement Manager will, for the assigned target accounts (TAL), do customer profiling, A/C Planning and set revenue / margin targets by services line at the account level, in order to come up with a winning strategy to meet A/C opening and revenue targets.
- Proposal Development: The Engagement Manager will identify the right team, right external partners (based on fitment, market presence, internal capabilities, price and prospect preference). S/He will provide intelligence on competition, figure out the target price, help get the internal approvals, co-develop and provide inputs to the model / solution and provide content as is necessary in order to develop a winning proposal.
- Proposal Negotiation and Closure: The Engagement Manager will set up meetings with the prospect to present technical proposal, discuss the commercials, identify the right team for the meetings, negotiate commercials, get LOE / SOW, and upload the LOE/SOW in the system, in order to ensure a win and sufficient and necessary document to start the work and negotiate teaming agreements and prices with external partners in order to get the best price. S/He will ensure effective handover of the project to delivery for execution (in case of the won projects).
- Contracting and MSA: The Engagement Manager will identify "MSA accounts", position Infosys as strategic partner with presenting value proposition and create environment for signing an MSA (e.g. empanelment), negotiate MSA terms and conditions in order to create a long term relationship with the prospect.
- Organization Initiatives: The Engagement Manager will take part in the organization level initiatives as guided by the manager in order to contribute to the growth / success of the organization.
Skills/Knowledge Requirement:
Knowledge: Knowledge of outsourcing business, cost and revenue drivers for an IT organization, Business case creation, Presentation skills, knowledge of legal and contracting issues, develop a high-level knowledge (including value proposition) of Infosys' offerings. Knowledge of business processes of the client and the underlying Economics of the industry, competitive dynamics.
Skills: Effective and structured communication skills (consultative skills when combined with business case creation above), conflict resolution / consensus building skills, problem solving skills, negotiation skills, Commercial Acumen, identification of political land, sense of humor, leadership and networking skills.
Personal: Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- Able to coordinate, lead solution & presentation
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionBusiness Development, Consulting, and Information Technology
IndustriesInformation Services and Technology, Information and Media
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