Customer Insights Specialists

2 weeks ago

Copenhagen, Copenhagen, Denmark Usertribe Full time

Customer Insights Specialists

Role Overview: Analyse video materials of customer behavior from all around the world, in order to help companies gain better customer insights and accelerate innovation.

What does the work consist of?

UserTribe is a platform that recruits and records user participants from specific target markets globally. Participants share their opinions and experiences to help companies gain knowledge about their customers and improve their overall performance. Your role involves analysing these customer insights in relation to people's understanding of the world and cultural environment, to enlighten companies.

As a specialist, you will analyse customer data in video format. You will receive a data set of typically 5-20 videos of participants interacting with a website, app, marketing campaign, or similar, from which you will derive actionable insights. You generally have 2 - 7 days to complete a single project.

At UserTribe, we base our principles of analysis on the concept of Atomic Research, which you will be thoroughly introduced to during your onboarding process.

We believe in the value of providing culturally sensitive analyses, meaning that our specialists deliver customer insights from markets in which they have cultural and linguistic competencies.

What should you expect from this job?

The work is challenging but fun You will gain insights from different industries and have the opportunity to use or further develop your analytical skills.

Will I work independently?

Yes, you will work independently from wherever you are based. However, if needed, we have an online support team ready to assist with any questions or challenges during your work.

How will my workload be?

Like most freelancer jobs, you commit to short-term assignments. You can decline as many projects as you want, but once accepted and assigned to a project, we expect full-time commitment during that project.

What qualifications do I need?

You need experience with qualitative research methods, preferably within anthropology, UX research, Human-Computer Interaction (HCI), behavioral analysis, or related fields. Strong analytical skills and the ability to summarise and condense data into clear insights are essential. Full proficiency in English is required.

How do I get paid?

Specialists are well-rewarded for their work and are paid per research study. The base salary varies depending on the research study, considering aspects like the number of participants and interview length. Typically, an analysis of 10 videos (approximately 16 hours of work) is rewarded with around 400 EUR. Pay is also dependent on the quality of work, with potential bonuses of up to 30 percent for outstanding deliverables. Payment is transferred to your bank account after delivery.

How do I get started?

Sign up on our projects Shortlist, upload your CV, and provide a short description of your skills and expertise. If you match our profile, we will invite you to complete an online 'trial case' (taking approximately 5 - 6 hours) to demonstrate your analytical and reporting abilities.

Location: Remote

#J-18808-Ljbffr

  • Customer Insight Specialist

    2 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    About the RoleWe are seeking a highly skilled Customer Insight Specialist to join our team. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate complex ideas effectively.

  • Unlock Customer Behavior Insights

    15 hours ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job OverviewWe are seeking a skilled Customer Insights Specialist to join our team. As a specialist, you will analyze customer data in video format to derive actionable insights for companies.Your role involves analyzing customer behavior patterns and preferences from video materials, identifying key trends, and developing recommendations to improve products...

  • Marketing Insights Specialist

    7 days ago

    Copenhagen, Copenhagen, Denmark Sunrise AS Full time

    Job DescriptionAs a Marketing Insights Specialist at Sunrise A/S, you will play a vital role in helping our clients navigate tomorrow's transitions today. Your main objective will be to create strong market positions for our clients and accelerate their business growth by orchestrating seamless transitions across three critical domains: Brand Transition,...

  • Customer Insights Analyst

    2 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job DescriptionThe role of Customer Insights Analyst involves analyzing video materials of customer behavior from around the world to help companies gain better customer insights and accelerate innovation.This position requires strong analytical skills and the ability to summarise and condense data into clear insights. The successful candidate will have...

  • Customer Insights Analyst

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job SummaryWe are seeking a Customer Insights Analyst to join our team. As a Customer Insights Analyst, you will play a key role in assisting our team with research, analysis, and implementation projects.Key Responsibilities:Support the analysis of customer data and support digital strategy initiativesDevelop scalable Salesforce solutionsEffectively...

  • Customer Insights Analyst

    20 hours ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Unlock Customer SecretsWe are seeking a skilled Customer Insights Analyst to join our team. As a key member, you will be responsible for providing actionable insights to drive business growth and improvement.About the Role:This is an exciting opportunity to leverage your analytical skills and passion for customer research to deliver impactful results. You...

  • CX Insights Specialist

    1 week ago

    Copenhagen, Copenhagen, Denmark Nuuday Full time

    Beskrivelse af jobbetVi søger en erfaren CX Insights Specialist, der har styrke i dataanalyse og visualisering. Du skal være i stand til at samle, analysere og vise data fra kundeservicekald, adfærdsdata, bNPS, Capturi og andre kundetilfredshedskilder.Medarbejdere i CX & JourneysVores team er en tværfaglig gruppe af specialister inden for Customer...

  • Commercial Insights Specialist

    2 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job OverviewThis role offers an exciting opportunity to work with large datasets and drive business growth through data-driven insights. As a Commercial Insights Specialist, you will be part of a dynamic team that aims to optimize customer retention and improve profitability.Your Key ChallengesTo reduce churn and optimize gross profit per user across all...

  • Research Insights Specialist

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Unlock Business Potential with Data-Driven Insights">We are seeking a skilled Research Insights Specialist to join our global marketing team. In this role, you will lead customer and market research projects, align with stakeholders on insight and research needs, develop guidelines or questionnaires in our survey tool (Qualtrics), and evaluate datasets to...

  • Customer Insights Analytiker

    1 week ago

    Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

    JobbeskrivelseI rollen som Customer Insights Analytiker på PARETO Securities AS vil du være med til at udvikle og analysere på vores eksisterende kundetilfredshedsmålinger og identificere muligheder for forbedring af kundeoplevelsen. Du vil arbejde tæt sammen med andre afdelinger for at forstå forretningens behov og understøtte med relevante...