Refund Staff

remote type
Onsite
locations
Copenhagen - Denmark
time type
Part time
posted on
Posted 6 Days Ago
job requisition id
JR08722

About Us:
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
Offer refund services to tourists as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures. Based at Copenhagen Kastrup Airport.
What you will do:

- Provide the tourist with full and high-standard support during the refund transactions, customized on requirements and case.
- Support the tourists throughout the whole refund process, collaborating with the Customs authorities.
- Maintain the customer experience at a high level as an important step of the customer journey.
- Communicate with the main office and other departments in matters of daily business.
- Undertake any general administrative task as assigned by the refund manager.

Who you are:

- Previous experience in a customer service or retail role
- Ability to work in customer-facing roles, and professional at all times.
- Excellent communication and interpersonal skills
- Reliable, team player and hands-on mentally
- Fluency in written and spoken English is essential, and Danish desirable.

Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

About Us

Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.