Refund Experience Expert

6 hours ago


Copenhagen, Copenhagen, Denmark Planet Full time
Role Overview
We are seeking a Refund Staff to provide refund services to tourists and 1st level support during refund processes, delivering consistent and professional service in line with current policies and procedures. The role is based at Copenhagen Kastrup Airport.
Key Responsibilities:
- Provide full and high-standard support to tourists during refund transactions, customized on requirements and case.
- Collaborate with Customs authorities to ensure smooth refund processes.
- Maintain high customer experience levels as an important step of the customer journey.
- Communicate effectively with the main office and other departments on daily business matters.
- Perform general administrative tasks assigned by the Refund Manager.

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