Customer Solution Engineer

22 hours ago

Aarhus C, Denmark Adversus AS Full time

Do you have experience building integrations between systems? Are you familiar with concepts like APIs, Webhooks, and data destructuring? Ready to turn technical challenges into customer successes?

Join Adversus, a rapidly growing SaaS company in the heart of Aarhus, Denmark

We are looking for a Customer Solution Engineer (CSE) to join our Customer Experience department. You will work alongside two other CSEs in our Professional Service team, supporting our customers and internal stakeholders throughout the entire customer journey.

Adversus specializes in providing software solutions for the call center industry, designed to meet our customers' unique needs. Our team thrives on collaboration, innovation, and creating customer success through personalized software and hardware solutions.

What will you be working on?

- Managing the customer integration process and ensuring timely and successful implementation between the customer and our system.

- Collaborating with customers to understand their systems, integration requirements, and business goals.

- Configuring and customising the platform to fit the customer's workflows, systems, and data structures.

- Providing technical guidance and support during the onboarding process.

- Troubleshooting and resolving integration-related issues promptly.

- Working across sales, development, and customer success teams to improve integration processes and customer experiences.

- Developing and maintaining documentation for integration procedures and best practices.

- Conducting training sessions for customers and colleagues.

We imagine you have:

- An education or coursework in a relevant technical field.

- Documented experience in building technical integrations.

- Skills in APIs, webhooks, data formats, data destructuring (JSON, XML, Form data), Postman, or similar tools.

- Strong problem-solving abilities and the capability to troubleshoot complex issues.

- Excellent communication and collaboration skills.

- The ability to manage multiple projects simultaneously and prioritize effectively.

- Experience with CRM systems is a plus.

- Fluent English skills, both spoken and written.

What Adversus can offer you:

- A competitive salary package aligned with your experience and qualifications.

- A flexible workplace with the possibility of remote work.

- Health and dental insurance and a pension scheme.

- A brand-new and unique office located in the center of Aarhus.

- A supportive and inclusive work environment that encourages creativity.

- Opportunities for both personal and professional development.

- Regular team-building events and social activities to strengthen team spirit.

As part of the hiring process, your technical skills may be tested.

Looking forward to hearing from you

Danish resume:

Har du erfaring med at bygge integrationer imellem systemer? Kender du til koncepter som API’er, Webhooks og data strukturering? Klar til at omsætte tekniske udfordringer til kunde succeser?

Bliv en del af Adversus, en hurtigt voksende SaaS-virksomhed i hjertet af Aarhus, Danmark

Vi søger en Customer Solution Engineer (CSE) til vores Customer Experience-afdeling. Her vil du arbejde sammen med to andre CSE’er i vores Professional Service-team og støtte vores kunder og interne stakeholders gennem hele kunderejsen.

Adversus specialiserer sig i at levere softwareløsninger til call centre industrien, der er designet til at imødekomme vores kunders unikke behov. Vores team trives med samarbejde, innovation og at skabe kundesucces gennem personlige software- og hardwareløsninger.

Hvad skal du arbejde med?

- Styre kundeintegrationsprocesen, samt sikre rettidig og succesfuld implementering imellem kunden og vores system.

- Samarbejde med kunder for at forstå deres systemer, integrationskrav og forretningsmål.

- Konfigurere og tilpasse platformen, så den passer til kundens workflows, systemer og datastrukturer.

- Give teknisk vejledning og support i onboarding-processen.

- Fejlsøge og løse integrationsrelaterede problemer hurtigt.

- Arbejde på tværs af salg, udvikling og customer success-teams for at forbedre integrationsprocesser og kundeoplevelser.

- Udvikle og vedligeholde dokumentation for integrationsprocedurer og best practices.

- Afholde træningssessioner for kunder og kollegaer.

Vi forestiller os, at du har:

- En uddannelse eller kursus indenfor relevant teknisk område.

- Erfaring med bygge teknisk integrationer (dokumenterbart).

- Kompetencer inden for API, webhook's, data strukturering (JSON, XML, Form data), Postman eller lign. værktøjer.

- Stærke problemløsningsevner og evnen til at fejlfinde komplekse problemer.

- Fremragende kommunikationsevner og gode samarbejdsevner.

- Evnen til at håndtere flere projekter samtidig og prioritere effektivt.

- Erfaring med CRM-systemer er et plus.

- Taler og skriver engelsk ubesværet.

Dette kan Adversus tilbyde dig:

- Konkurrencedygtig lønpakke i overensstemmelse med din erfaring og kvalifikationer.

- Fleksibel arbejdsplads med mulighed for hjemmearbejde.

- Sundhed- og tandlægeforsikring og pensionsordning.

- Et nyt og unikt kontor placeret i centrum af Aarhus.

- Et støttende og inkluderende arbejdsmiljø, der opmuntrer til kreativitet.

- Muligheder for udvikling både personligt og fagligt.

- Regelmæssige teambuilding-events og sociale aktiviteter for at styrke fællesskabet.

Som en del af ansættelsesprocessen vil du kunne blive testet i dine tekniske færdigheder.

Vi ser frem til at høre fra dig

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