Customer Solution Associate

5 days ago


Aarhus, Denmark APM Terminals Full time

Customer Solution Associate page is loaded

Customer Solution Associate

Apply locations DK - Aarhus

Time type: Full time

Posted on: Posted 30+ Days Ago

Job requisition id: R127119

Do you want to be a part of our journey?

Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.

Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours is a network business, it is key that you can think and act beyond your domain and geography of work.

By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.

The position will be located in Aarhus.

Key Responsibilities:

  1. Work as the Primary Contact Person for larger clients – Handling cross-trade shipments including Air, Ocean, RoRo, project, etc.
  2. Responsible for the end-to-end customer experience, handling all operational matters, managing quoting, re-procurement when needed, re-selling and invoicing on a daily basis.
  3. Exploring new opportunities together with clients and upselling when possible.
  4. Identifying challenges and finding ways to improve, on both cost and service level.
  5. Own customer escalations together with the Operations Manager.
  6. Be the main focal point to close the operational/financial files properly internally & externally towards the client and relevant extra parties.
  7. Driving to meet clients KPIs.

We are looking for:

Our ideal candidate is a self-driven person who can stay cool in a hectic and complex environment. You thrive in a collaborative role being responsible for the service provided and you are always willing to go the extra mile

Our preferred candidate has:

  1. At least 3-5 years’ experience with freight forwarding – preferably with knowledge from multimodal shipments e.g. Ocean/Air/Aircharter/Project/RoRo etc.
  2. Excellent communication skills, including both verbal and written English.
  3. A collaborative mindset with a positive and “can do” attitude.
  4. Ability to maintain a "helicopter" overview and stay focused on shipments.
  5. An ownership mentality, stepping forward & taking initiative.
  6. Eagerness to be best in class and part of a winning team.
  7. Ability to be flexible when needed as our job is not always 8-16.
  8. Ability to travel approx. 5-10 days a year (mostly for 1 day to Copenhagen but can be a 2-day trip abroad).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers' supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement, and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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