Change Manager, Global Integrated Planning

Change Manager, Global Integrated Planning

Country/Region: DK

Application Deadline: 24 of January, 2025

About the job

Do you want to be part of shaping the end-to-end value chain that drives the future growth of the world´s leading jewellery brand? Are you ready to take your expertise in change management and digital transformation to the next level? If yes, you may be the person we are looking for.

Pandora is embarking on a significant end-to-end value chain transformation, called Program HERO, aimed at enhancing efficiency, reducing costs, and improving overall supply chain resilience – and above all securing the right products available for people’s loves.

Ready to take your change and transformation leadership skills to the next level?

As the Change Manager for HERO, you will play a pivotal role in ensuring sustainable adoption of o9, our new planning solution across Pandora; delivering on our end-to-end value chain transformation ambitions. This will involve taking the lead of the change management track to orchestrate and execute on change activities. Collaborating closely with leaders, specialists, and planners, you will develop and apply an end-to-end change approach to implementation towards our colleagues in Crafting and Supply in Thailand, Merchandising, Global Supply Chain, Digital & Tech, as well as our Retail stores across the world. Additionally, you will act as a change management strategic advisor to our senior leaders and drive the Integrated Planning transformation.

Responsibilities include:

1. Develop the overall change management strategy and plan that aligns with the program phases.
2. Communication Strategy Development and Content Creation:
3. Develop and implement a comprehensive communication strategy aligned with the program objectives.
4. Craft clear and engaging messages and content (such as newsletters) tailored to various stakeholders, including leaders, planners, and other relevant teams.
5. Ensure consistent messaging across all communication channels.
6. Stakeholder Engagement:
7. Build and maintain strong relationships with leaders, planners, and key stakeholders across different levels of the organization.
8. Conduct stakeholder analysis to identify communication preferences and needs.
9. Change Impact Assessment:
10. Collaborate with the program team to conduct change impact assessments, identifying potential challenges and resistance to change.
11. Develop mitigation strategies to address identified concerns.
12. Training and Development:
13. Collaborate with the learning and development team to design and deliver training programs for leaders and planners.
14. Ensure that training materials are aligned with the communication strategy.
15. Guide SMEs on best practices for training material creation.
16. Resistance Management:
17. Proactively identify sources of resistance and develop strategies to address them.
18. Work closely with change agents to address concerns and promote a positive attitude towards change.
19. Feedback Mechanisms:
20. Establish feedback mechanisms to gather input from stakeholders at various stages of the program.
21. Analyze feedback to make continuous improvements to the communication and change management strategy.
22. Program Integration:
23. Integrate communications and change management activities seamlessly into the overall program plan.
24. Collaborate with program managers to ensure alignment between program timelines and communication milestones.
25. Create a change management plan with milestones, activities, gates, etc., and hold the program team accountable for meeting those expectations.
26. Cross-Functional Collaboration:
27. Work closely with cross-functional teams, including IT, operations, and HR, to ensure a holistic and coordinated approach to change management.
28. Metrics and Reporting:
29. Develop key performance indicators (KPIs) to measure the effectiveness of communication and change management efforts.
30. Regularly report progress to program leadership and stakeholders.

What is needed to succeed:

1. Successful track record in leading teams through the entire change management lifecycle, including Change Impact Assessments, Stakeholder Management, awareness-building, engagement strategies, and follow-up on change readiness and adoption.
2. Demonstrated experience in managing global system implementations, navigating complexity, and identifying organizational impacts.
3. Demonstrated experience in leading and executing on global transformations.
4. Exceptional collaboration skills, adept at working with global process owners, technical teams, and business representatives.
5. Strong people leadership abilities, capable of managing teams and engaging senior stakeholders effectively.
6. A strategic mindset with the ability to streamline processes and optimize resource allocation.
7. Strong communicator with an ability to communicate complexity in simple terms and common language.
8. Known for being able to roll up the sleeves to get things done.
9. Project Management skills would be a plus.
10. Experience with retail and supply chain management would be a plus.

Qualifications:

Bachelor’s degree in Change Management, Psychology, Communications, Business, or a related field. Master’s degree is a plus.

ADKAR PROSCI or another relevant Change Management accreditation is a plus.

Familiarity with technical planning solutions and their implementation is advantageous.

Your new team:

You will be part of the Transformation team within Global Merchandising and report to the Director of Transformation and Strategic Initiatives. However, your role will support the whole program, meaning you will also work extensively and equally with our leaders and teams within Global Supply Chain and Crafting and Supply.

We are looking forward to onboarding our new change lead to add best practices and competencies to our change and transformation activities in Program HERO.

You will also have an opportunity to be a part of a Change Management Community of Practice – where you will be able to share ideas, best practices, and lean on other change leads and managers for sparring, as well as contribute towards creating Pandora’s way of leading and delivering change management

Additional Information

This role is based in the Pandora Global Office in Copenhagen, Denmark.

Did we get your attention?

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable, and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand. The company designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewellery by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.