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Senior (Lead) Project Manager

2 months ago

København, Denmark GTT Communications, Inc. Full time
Senior (Lead) Project Manager

Role Summary

The Project Management team is responsible for delivering paid-for projects to a high standard, ensuring that GTT recognizes the associated revenue in a reliable and predictable manner and that the client experience is excellent, leading to those clients acting as references regarding the ability for GTT to deliver on its promises.

The Project Management team works closely with the sales divisions to jointly develop and support viable plans for delivering connectivity solutions to Enterprise customers. This Project Management team is part of the GTT professional Service offering and so funded by the client, so needs to also sell its own value to the client and ensure it has a positive input into the company cash flow and balance sheet.

The Senior Lead Project Manager is to demonstrate the GTT employee values and will be a focal point for activities with our sales colleagues and is responsible to deliver the company values in alignment with the points above.

Main Responsibilities

  • Ensure commitments made during the sales engagement process are delivered by the EU and US Service Delivery and wider teams.
  • Work closely with the Project Management team, the Service Delivery Teams, the Pre-Sales Support team, regional Sales Teams, and regional Operational teams including other Professional services teams.
  • Deliver Complex Projects assigned to the Senior Lead Project Manager to the high levels of client satisfaction and financial acumen expected of the GTT delivery teams.
  • Deliver strategically important projects or Complex Projects as requested by the Director Project Management, Europe.
  • Oversee the quality and client satisfaction of Complex Projects assigned to other project managers.
  • Assure compliance with Quality Gates Principles as per the GTT PM Methodology.
  • Manage a virtual team of Project Managers assigned to support the Senior Lead Project Manager.
  • Report weekly on the RAG status of Complex Projects in Europe.
  • Business travel to participate in customer meetings and flexibility of working hours.
  • Build and manage European Service Delivery collateral that demonstrates the GTT approach to Complex Projects Management.
  • Minimize GTT’s commercial and legal risk and exposure on all Complex Projects during the delivery phase.
  • Align with the Directors, Project Management, to support alignment of the Global GTT PM community.
  • Ensure that any bespoke delivery requirements agreed and approved during the sales process are delivered.
  • Work with the sales community to provide support in the pre-sales phase.

Candidate Characteristics:

  • Positive, upbeat, and approachable by all colleagues and clients.
  • A committed team player who values their team members.
  • Persuasive, influential, and an effective communicator.
  • Excellent time, risk, and issues management and prioritization skills.
  • Personal focus on continuous improvement and innovation.

Candidate Experience:

  • Evidence of ability to manage C-suite interactions with Clients, Vendors, Partners, and internal GTT departments.
  • A strong understanding of ICT or networking principles.
  • Exceptional circumstances provide support as executive contact and Project Sponsor for high-value GTT projects.
  • Excellent presentation, written, and oral communication skills in English and preferably another relevant European language.
  • Excellent matrix management and ability to build strong cross-departmental relationships.
  • Proven ability to manage projects from business case through to implementation.
  • Understanding of additional technology such as hosting, voice, or Security.

Qualifications/Courses:

  • A Bachelor’s degree, or higher, or significant experience from a telecoms background.
  • ITIL qualifications highly desirable.
  • Prince II practitioner or equivalent Project Management qualification (PMI, etc).
About Us About GTT

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence.

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