Customer Experience

1 week ago

København, Denmark Falck Danmark AS Full time
Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck

Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck

Er du passioneret omkring at skabe engagerende og datadrevne kunderejser? Hos Falck søger vi en dedikeret og systemteknisk Customer Experience & Process Owner, der kan drive udviklingen af B2B kunderejser og optimere vores processer med fokus på automatisering, dataintegration og effektive kampagneflows.

Om jobbet

Er du klar til at kombinere din viden om data og processer med din evne til at designe kunderejser, der skaber værdi på tværs af vores produktporteføljer? Så kan du være den person, vi søger Som Customer Experience & Process Owner hos Falck vil du få ansvar for at udvikle og optimere kunderejser, der engagerer og skaber resultater. Du vil arbejde med at automatisere flows, oprette kampagner og analysere data, alt sammen med et skarpt fokus på at forbedre oplevelsen for vores B2B-kunder.

Dine primære opgaver vil inkludere:

  • Lede udviklingen og optimeringen af kunderejser og touchpoints i Falck Erhverv
  • Udvikle samt implementere automatiserede flows og triggerbaserede kampagner, herunder velkomstflows, exitflows og fastholdelsesflows
  • Bygge journeys og mailkampagner i Salesforce Marketing Cloud
  • Arbejde med data og databerigelse i vores systemer, herunder kundedata, adfærdsdata, Salesforce Data og Treasure Data
  • Analysere salgsdata og udarbejde markedsanalyser
  • Arbejde med kundetilfredshedsundersøgelser og analysere kundefeedback for at omsætte indsigt til konkrete anbefalinger og forbedringsmuligheder i vores touchpoints

Om dig

Du trives i en rolle, hvor du kan arbejde selvstændigt og tage ansvar for dine egne projekter. Du kommer til at samarbejde med vores dygtige studentermedhjælper, som arbejder med data & kampagner, men vil også have tæt samarbejde med CRM & Martech afdelingen i Falck Direct Care (B2C).

Vi forestiller os, at du:

  • Har minimum 2 års erfaring med kunderejser, marketing automation eller en lignende rolle – enten fra et fuldtidsjob eller studiejob
  • Er selvkørende og struktureret i dit arbejde og har erfaring med at lede projekter
  • Er nysgerrig, elsker at teste, eksperimentere og optimere processer baseret på data og analyser
  • Er datadrevet og løbende optimerer dine tiltag baseret på indsigt
  • Har interesse for kundebehov og pain points samt erfaring med design og teknologi
  • Har flair for projektledelse og er klar til at tage ansvar for større strategiske projekter
  • Det vil være en fordel, hvis du har kendskab til Salesforce Marketing Cloud og Treasure Data

Om os

I teamet for B2B Market & Commercial Development er vi et lille, engageret team med stor passion for at understøtte vores salgskanaler. Vi arbejder tæt sammen både internt i teamet og med andre afdelinger på tværs af organisationen. Du vil få mulighed for at løse opgaver selvstændigt og tage ansvar for dine projekter, samtidig med at du arbejder tæt med marketing, kommunikation, salg og produktafdelingerne.

Vi læser ansøgninger løbende, derfor opfordrer vi dig til at sende din ansøgning og CV så hurtigt som muligt. Ansøgningsfristen er d. 14/02/2025 kl. 23.59.

Vi ser frem til at modtage din ansøgning.

Ansøgningsfrist: 14/02/2025

Adresse:
Sydhavnsgade 18
København SV, 2450
Denmark

#J-18808-Ljbffr

  • Customer Experience Billing Specialist

    1 week ago

    København, Denmark Roman Health Pharmacy LLC Full time

    Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission...

  • Customer Experience Specialist

    2 weeks ago

    København Huse, Denmark beBee Careers Full time

    Key Responsibilities:Deliver exceptional support to Maconomy Enterprise and Cloud-based customersApply problem-solving skills to effectively troubleshoot and resolve issuesMeet operational and customer satisfaction metrics individually and as part of a teamPursue continuous improvements and expand skills and knowledgeManage customer expectations and...

  • Customer Experience and Innovation

    1 week ago

    København, Denmark Publicis Groupe Full time

    Company description As a digital business transformation partner, we’ve spent nearly three decades utilizing the disruptive power of technology and ingenuity to help digitally enable our clients' businesses in their pursuit of next. Always through radical customer centricity and an outside-in mindset. We’ve built a history of digital firsts: We helped a...

  • Senior Global Engagement Lead, Global Customer Experience

    1 week ago

    København, Denmark Lundbeck AS, H Full time

    Senior Global Engagement Lead, Global Customer Experience Requisition ID: 5989 Location: Copenhagen, Danish Capital Region, DK Senior Global Engagement Lead, Global Customer Experience Do you want to have an important role in supporting Commercial Operations by being the single touchpoint for key Affiliates? Join us! With this new role, you have the great...

  • Senior Experience Strategist

    1 week ago

    København, Denmark VML MAP Full time

    Are you passionate about defining world-class customer experiences in the world of Marketing Automation, Personalization, Loyalty, and CRM? Do you have a strategic mindset, and do you enjoy crafting impactful experience strategies for global clients? Then you might be the Senior Experience Strategist that we are looking for! What will your day look like? As...

  • Customer Support

    1 week ago

    København, Denmark JOE & THE JUICE Full time

    Direct message the job poster from JOE & THE JUICE Operations and Customer Service Leader | Passion for developing people | Driving Continuous Improvement | Career Club DK Advisory Board Member Customer Support The position as Customer Support is an additional role to the team of Customer Care. The role will be based in our Copenhagen headquarters and will...

  • Customer Retention Manager

    1 week ago

    København, Denmark Flying Tiger Copenhagen Full time

    We’re not just another retailer—we’re definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we’re all about delivering a customer experience that keeps them coming back for more. We’re on the lookout for someone who’s ready to dive into the data, make meaningful connections, and...

  • Global Head, Stations Operation

    1 week ago

    København, Denmark Damco Spain SL Full time

    You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose:...

  • Customer Success Associate

    1 week ago

    København, Denmark K3 Business Technologies Group Full time

    K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service....

  • Customer Care Representative

    1 week ago

    København, Denmark SKANDINAVISK Full time

    Get AI-powered advice on this job and more exclusive features. Skandinavisk is based in Copenhagen, Denmark, bringing together scents, Scandinavia and sustainability in one beautifully designed collection for body and home. Founded in 2012, the company is a certified B Corporation since 2029 and member B Corp Beauty Coalition. We are searching for a...