Current jobs related to Customer Experience - Copenhagen, Copenhagen - Falck Danmark AS

  • Customer Experience Consultant

    1 week ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Craft Exceptional Customer ExperiencesWe are seeking a seasoned Customer Experience Consultant to join our team. In this role, you will play a critical part in helping clients create meaningful connections with their customers through personalized and engaging experiences.Your Key Responsibilities:Work closely with clients to understand their customer needs...

  • Customer Experience Representative

    6 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    About the RoleWe are seeking an energetic and passionate individual to deliver exceptional customer experiences in our retail environment.Key Responsibilities:Provide personalized product recommendations to customers, showcasing expertise on all products offered.Engage with customers, asking open-ended questions to assess their needs and connect them with...

  • Customer Experience Assistant

    2 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job Overview: As a Customer Experience Assistant, you will play a vital role in delivering exceptional customer experiences. This is an excellent opportunity for a motivated student to gain valuable professional experience while pursuing their studies.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerCollaborate with...

  • Customer Experience Strategist

    6 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    About the Role\We are looking for a seasoned Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for developing and executing strategies that drive customer engagement and loyalty.The ideal candidate will have a deep understanding of customer behavior and be able to analyze complex data sets to inform...

  • Customer Experience Specialist

    2 weeks ago

    Copenhagen, Copenhagen, Denmark H&M group Full time

    Job Overview:We are seeking a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Provide high-level service to customers, from initiating conversations to assisting with...

  • Customer Experience Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark XPENG & Volkswagen Group Full time

    XPENG Copenhagen, Capital Region of Denmark, Denmark3 weeks ago Be among the first 25 applicantsIntelligently Moving Your WorldXPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and...

  • Customer Experience Associate

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Foot Locker, Inc. Full time

    At Foot Locker, Inc., we're on the hunt for talented individuals who share our passion for athletic sneakers and apparel. As a Customer Experience Associate, you'll be part of a dynamic team that's dedicated to delivering an exceptional in-store experience to every customer. Your enthusiasm and knowledge will shine through as you engage with customers,...

  • Customer Experience Copywriter

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    We are looking for an exceptional Customer Experience Copywriter to join our team and help shape the way we communicate with our customers. As a key member of our marketing team, you will be responsible for creating engaging and persuasive content that drives customer action and builds brand loyalty.About the RoleThis role is crucial in bridging the gap...

  • Customer Experience Architect

    1 week ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    About the RoleWe are seeking a Customer Experience Architect to join our team. In this role, you will design and develop personalized customer experiences that meet the evolving needs of our clients.Main ResponsibilitiesCollaborate with clients to understand their business objectives and translate them into technical requirements.Develop and implement...

  • Customer Experience Director

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    **Job Summary:**We are seeking a Customer Experience Director to lead our store team in providing exceptional customer experiences. The ideal candidate will have a strong background in retail leadership, with experience in driving sales growth, cultivating client relationships, and maintaining visual merchandising standards.Key Responsibilities:Develop and...

Customer Experience

3 weeks ago

Copenhagen, Copenhagen, Denmark Falck Danmark AS Full time
Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck

Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck

Er du passioneret omkring at skabe engagerende og datadrevne kunderejser? Hos Falck søger vi en dedikeret og systemteknisk Customer Experience & Process Owner, der kan drive udviklingen af B2B kunderejser og optimere vores processer med fokus på automatisering, dataintegration og effektive kampagneflows.

Om jobbet

Er du klar til at kombinere din viden om data og processer med din evne til at designe kunderejser, der skaber værdi på tværs af vores produktporteføljer? Så kan du være den person, vi søger Som Customer Experience & Process Owner hos Falck vil du få ansvar for at udvikle og optimere kunderejser, der engagerer og skaber resultater. Du vil arbejde med at automatisere flows, oprette kampagner og analysere data, alt sammen med et skarpt fokus på at forbedre oplevelsen for vores B2B-kunder.

Dine primære opgaver vil inkludere:

  • Lede udviklingen og optimeringen af kunderejser og touchpoints i Falck Erhverv
  • Udvikle samt implementere automatiserede flows og triggerbaserede kampagner, herunder velkomstflows, exitflows og fastholdelsesflows
  • Bygge journeys og mailkampagner i Salesforce Marketing Cloud
  • Arbejde med data og databerigelse i vores systemer, herunder kundedata, adfærdsdata, Salesforce Data og Treasure Data
  • Analysere salgsdata og udarbejde markedsanalyser
  • Arbejde med kundetilfredshedsundersøgelser og analysere kundefeedback for at omsætte indsigt til konkrete anbefalinger og forbedringsmuligheder i vores touchpoints

Om dig

Du trives i en rolle, hvor du kan arbejde selvstændigt og tage ansvar for dine egne projekter. Du kommer til at samarbejde med vores dygtige studentermedhjælper, som arbejder med data & kampagner, men vil også have tæt samarbejde med CRM & Martech afdelingen i Falck Direct Care (B2C).

Vi forestiller os, at du:

  • Har minimum 2 års erfaring med kunderejser, marketing automation eller en lignende rolle – enten fra et fuldtidsjob eller studiejob
  • Er selvkørende og struktureret i dit arbejde og har erfaring med at lede projekter
  • Er nysgerrig, elsker at teste, eksperimentere og optimere processer baseret på data og analyser
  • Er datadrevet og løbende optimerer dine tiltag baseret på indsigt
  • Har interesse for kundebehov og pain points samt erfaring med design og teknologi
  • Har flair for projektledelse og er klar til at tage ansvar for større strategiske projekter
  • Det vil være en fordel, hvis du har kendskab til Salesforce Marketing Cloud og Treasure Data

Om os

I teamet for B2B Market & Commercial Development er vi et lille, engageret team med stor passion for at understøtte vores salgskanaler. Vi arbejder tæt sammen både internt i teamet og med andre afdelinger på tværs af organisationen. Du vil få mulighed for at løse opgaver selvstændigt og tage ansvar for dine projekter, samtidig med at du arbejder tæt med marketing, kommunikation, salg og produktafdelingerne.

Vi læser ansøgninger løbende, derfor opfordrer vi dig til at sende din ansøgning og CV så hurtigt som muligt. Ansøgningsfristen er d. 14/02/2025 kl. 23.59.

Vi ser frem til at modtage din ansøgning.

Ansøgningsfrist: 14/02/2025

Adresse:
Sydhavnsgade 18
København SV, 2450
Denmark

#J-18808-Ljbffr