Customer Experience

12 hours ago


København, Denmark Falck Danmark AS Full time
Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck

Customer Experience & Process Owner – Byg fremtidens B2B kunderejser hos Falck

Er du passioneret omkring at skabe engagerende og datadrevne kunderejser? Hos Falck søger vi en dedikeret og systemteknisk Customer Experience & Process Owner, der kan drive udviklingen af B2B kunderejser og optimere vores processer med fokus på automatisering, dataintegration og effektive kampagneflows.

Om jobbet

Er du klar til at kombinere din viden om data og processer med din evne til at designe kunderejser, der skaber værdi på tværs af vores produktporteføljer? Så kan du være den person, vi søger Som Customer Experience & Process Owner hos Falck vil du få ansvar for at udvikle og optimere kunderejser, der engagerer og skaber resultater. Du vil arbejde med at automatisere flows, oprette kampagner og analysere data, alt sammen med et skarpt fokus på at forbedre oplevelsen for vores B2B-kunder.

Dine primære opgaver vil inkludere:

  • Lede udviklingen og optimeringen af kunderejser og touchpoints i Falck Erhverv
  • Udvikle samt implementere automatiserede flows og triggerbaserede kampagner, herunder velkomstflows, exitflows og fastholdelsesflows
  • Bygge journeys og mailkampagner i Salesforce Marketing Cloud
  • Arbejde med data og databerigelse i vores systemer, herunder kundedata, adfærdsdata, Salesforce Data og Treasure Data
  • Analysere salgsdata og udarbejde markedsanalyser
  • Arbejde med kundetilfredshedsundersøgelser og analysere kundefeedback for at omsætte indsigt til konkrete anbefalinger og forbedringsmuligheder i vores touchpoints

Om dig

Du trives i en rolle, hvor du kan arbejde selvstændigt og tage ansvar for dine egne projekter. Du kommer til at samarbejde med vores dygtige studentermedhjælper, som arbejder med data & kampagner, men vil også have tæt samarbejde med CRM & Martech afdelingen i Falck Direct Care (B2C).

Vi forestiller os, at du:

  • Har minimum 2 års erfaring med kunderejser, marketing automation eller en lignende rolle – enten fra et fuldtidsjob eller studiejob
  • Er selvkørende og struktureret i dit arbejde og har erfaring med at lede projekter
  • Er nysgerrig, elsker at teste, eksperimentere og optimere processer baseret på data og analyser
  • Er datadrevet og løbende optimerer dine tiltag baseret på indsigt
  • Har interesse for kundebehov og pain points samt erfaring med design og teknologi
  • Har flair for projektledelse og er klar til at tage ansvar for større strategiske projekter
  • Det vil være en fordel, hvis du har kendskab til Salesforce Marketing Cloud og Treasure Data

Om os

I teamet for B2B Market & Commercial Development er vi et lille, engageret team med stor passion for at understøtte vores salgskanaler. Vi arbejder tæt sammen både internt i teamet og med andre afdelinger på tværs af organisationen. Du vil få mulighed for at løse opgaver selvstændigt og tage ansvar for dine projekter, samtidig med at du arbejder tæt med marketing, kommunikation, salg og produktafdelingerne.

Vi læser ansøgninger løbende, derfor opfordrer vi dig til at sende din ansøgning og CV så hurtigt som muligt. Ansøgningsfristen er d. 14/02/2025 kl. 23.59.

Vi ser frem til at modtage din ansøgning.

Ansøgningsfrist: 14/02/2025

Adresse:
Sydhavnsgade 18
København SV, 2450
Denmark

#J-18808-Ljbffr

  • København, Denmark VML MAP Full time

    Are you passionate about defining world-class customer experiences in the world of Marketing Automation, Personalization, Loyalty, and CRM? Do you have a strategic mindset, and do you enjoy crafting impactful experience strategies for global clients? Then you might be the Senior Experience Strategist that we are looking for! What will your day look like? As...

  • Customer Support

    12 hours ago


    København, Denmark Tamigo Full time

    We make the customer experience effortless Customer Support is the face of tamigo. Our customers turn to us when they are optimising budget planning, forecasting their staffing needs and much more. Our job is to: Therefore, we are looking for people who are empathetic, have a knack for technology and communicate well. What drives our Customer Support...


  • København, Denmark Flying Tiger Copenhagen Full time

    We’re not just another retailer—we’re definitely the most fun retailer. Whether our customers are shopping in-store or clicking through our e-commerce site, we’re all about delivering a customer experience that keeps them coming back for more. We’re on the lookout for someone who’s ready to dive into the data, make meaningful connections, and...


  • København, Denmark Hollister Incorporated Full time

    We Make Life More Rewarding and Dignified Location: Denmark (Fredensborg)Department: Customer Service Join our Company to make a difference in people's life! The Customer Service Representative is responsible for collaborating with the Nordic Customer Service organization to support the Nordic Business Units in delivering a superior customer experience....


  • København, Denmark GTT Communications, Inc. Full time

    GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications — anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing...


  • København, Denmark TimeLog AS Full time

    Ready to Make a Real Impact? If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey. About the Position: As a Customer Success Manager ,...


  • København, Denmark PARETO SECURITIES AS Full time

    Do you have a passion for creating good customer relations and have a good understanding of IT infrastructure and architecture, then join Aeven’s team of Customer Solutions Architect in Copenhagen (Soeborg). Your responsibilities You have a good understanding of our customers’ business needs and the overall IT landscape, and you are responsible for the...


  • København, Denmark SOUNDBOKS Full time

    SOUNDBOKS is an innovative audio tech company and aspiring lifestyle brand. You may have seen us at a music festival, at your favourite event or at your friend’s celebration (this is our nice way of saying nightclub-level private event). We create the loudest, most durable, and arguably coolest Bluetooth speakers on the market. Growth is not something we...


  • København, Denmark Mastercard Payment Services Denmark AS Full time

    Manager, Customer Technical Services Placering Ballerup Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...


  • København, Denmark Corti Full time

    There is no quality healthcare without a quality dialogue. Today, that dialogue is broken; we need you to help us fix it. Doctors and nurses across the world are facing unprecedented challenges. When we meet them, they're dealing with heavy workloads, extensive paperwork, and the pressure of performing well, which in healthcare, can have dire consequences....


  • København, Denmark AVEVA Denmark Full time

    Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle...


  • København, Denmark Templafy Full time

    Copenhagen About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG,...


  • København K, Denmark RIA FINANCIAL SERVICES, DENMARK ApS Full time

    At Ria Financial Services, Denmark ApS, we're committed to providing exceptional customer experiences. As a customer-facing team member, you'll be the face of our company, interacting with customers daily to receive and process money transfers, money orders, and foreign currency sales and purchases.You'll accurately verify or enter customer information on...


  • København, Denmark JACOBS DOUWE EGBERTS Full time

    Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us!   The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The...


  • København, Denmark Onomondo Full time

    Description If you are looking to take the next step into Customer Support and interested in solving complex customer cases, then this role is for you and you should join us at Onomondo! Onomondo is a series A scale-up (21M EUR) that provides a cloud-native connectivity platform for the IoT industry. Our mission is to simplify and accelerate IoT adoption by...


  • København, Denmark Reshape Biotech Full time

    At Reshape we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of humanity’s biggest challenges — from...


  • København, Denmark JACOBS DOUWE EGBERTS Full time

    Are you ready to lead and develop our amazing customer service team? Do you have a passion for developing and implementing improvements to optimize the supply chain flow to our customers? Then you might be the new colleague we are looking for. Our current Customer Service Manager is moving to a new exciting role in Supply Chain, and we are therefore...


  • København, Denmark Music Tribe Full time

    Company Description Amplify Your Passion, Define Your Sound TC Electronic is where passion meets sound. Since 1976, we've dedicated ourselves to creating the tools that empower your musical journey. With our award-winning gear, your creativity knows no bounds. Our innovation and commitment to quality are recognized worldwide, serving as the foundation of...


  • København, Denmark SAP Danmark Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • København, Denmark NKT AS Full time

    Category: Sales & Marketing Location: Kaunas, LT Join our global marketing team and make an impact NKT is seeking a Customer Research Specialist to join our international Group Marketing team to provide impactful customer insights to internal stakeholders. Do you enjoy creating surveys, analyzing data, and collaborating with others to achieve impactful...