Senior Experience Strategist

3 weeks ago

København, Denmark VML MAP Full time

Are you passionate about defining world-class customer experiences in the world of Marketing Automation, Personalization, Loyalty, and CRM? Do you have a strategic mindset, and do you enjoy crafting impactful experience strategies for global clients? Then you might be the Senior Experience Strategist that we are looking for

What will your day look like?

As a Senior Experience Strategist, you will act as an advocate for the end-customers with the goal of consistently ensuring a cohesive, customer-first approach to marketing automation, personalization, loyalty, and CRM, and to the wider connected customer experiences at scale. Your goal will be to humanize the relationship between brands and consumers, leveraging the power of data and technology to make every moment matter.

Your role will be highly client-facing, requiring you to build strong relationships with key stakeholders both internally and externally to push innovative thinking and deliver best-in-class solutions for our clients.

More specifically, your tasks will include:

  1. Identifying gaps and opportunities throughout the customer journey and define how to fill/leverage them.
  2. Representing and implementing VML MAP’s proven frameworks and methodologies, setting the strategic direction for outstanding data-driven connected customer experiences for our clients and their customers.
  3. Actively contributing to engagements with brands with a customer-centric approach, prioritizing experience strategy at the heart of every touchpoint.
  4. Consulting both internally and externally as well as defining engaging omni-channel customer journeys, connecting relevant consumer moments through data, tech, content, and insights.
  5. Facilitating seamless collaboration of our capabilities to meet project deadlines and ensure industry-leading quality and client satisfaction.
Who are you going to work with?

At the VML MAP headquarters in Copenhagen, you will become part of a dynamic and international environment where you will get plenty of opportunity to develop your personal and professional skills. Your work will depend on collaboration with the wider VML MAP capabilities, which means you will get to collaborate closely with experts in technology, data, design, business consulting, and client services from our offices globally.

In addition, you will be working with our clients, both management and specialists, across many of their functions including marketing, sales, digital, and technology. Our global clients span across multiple industries including FMCG, retailers, fashion, automotive, and financial services.

What do you bring to the table?

As a person, you are an outgoing, sociable team player with strong interpersonal skills and a self-starter and can-do mentality. You find energy in thinking outside the box and solving complex challenges in a structured manner with a strong grasp of detail. You possess a strong ability to draw sound insights from data and switch between tech-first and human-first perspectives to translate business objectives into clear strategic recommendations. Finally, turning your strategies into tactical and scalable omnichannel communications through strong and concise storytelling is key to succeeding in the role.

Additionally, you have a global perspective and flair for cross-cultural collaboration, ensuring seamless alignment between our different offices.

Ideally, you have:

  1. A relevant degree within the fields of marketing, advertising, communications, and/or digital consulting.
  2. Experience with leveraging tech and data to enable customer-centric design and personalization at scale.
  3. Knowledge of the capabilities, opportunities, and limitations of marketing automation platforms such as Adobe Marketing Cloud, Salesforce Marketing Cloud, Braze, or similar platforms.
  4. Excellent communication skills, both oral, written, and in visual presentations.
  5. Strong collaboration skills. Experience working cross-culturally between the U.S. and Europe is a strong advantage.
  6. Experience working effectively in flat organizational structures, where collaboration and flexibility take precedence over set procedures and hierarchy.
A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

#LI-EMEA

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