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Technical Consultant

2 weeks ago

Copenhagen, Copenhagen, Denmark Amazon Full time
Technical Consultant (TAM) - AMAZON Web Services, Korea , FSI

Job ID: 2895138 | Amazon Web Services Korea LLC

As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

  1. Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  2. Complete analysis and present periodic reviews of operational performance to customer.
  3. Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
  4. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  5. Foster trusting relationships with customers, understanding their business needs and technical challenges.
  6. Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  7. Work directly with AWS global engineering and service teams to resolve customer issues.
BASIC QUALIFICATIONS

- 10+ years of design/implementation/operations/consulting with distributed applications experience.

- 10+ years of technical engineering experience.

PREFERRED QUALIFICATIONS

- Experience in a 24x7 operational services or support environment.

- Experience in internal enterprise or external customer-facing environment as a technical lead.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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