Senior Service Advisor, fuldtid
3 weeks ago
Høje-Taastrup
Vil du være en del af et team, hvor arbejdsglæde og sammenhold er kernen i hverdagen?
Og vil du være med til at sikre, at Elgigantens kunder får en god oplevelse, når de vil købe en ny vaskemaskine, computer eller andre spændende varer?
Vi søger en ny Service Advisor til 37 timer til Elgiganten Taastrup.
Elgiganten er en arbejdsplads for alle. Det er vi, fordi vi er forskellige sammen, og vi tror på, at vi kan tilbyde den bedste rådgivning, når vi afspejler vores kunders mangfoldighed. Vi mener, at det bør være sjovt at komme på arbejde, uanset hvem du er, og hvor du kommer fra. Hos Elgiganten er det gode sammenhold i centrum. Du bliver derfor en del af et team, der gør en forskel hver dag.
Som Service Advisor vil du indgå i driftteamet, der arbejder på tværs af en række områder indenfor driften som for eksempel håndtering af kassen, garantier, kundeklager og produkter. Derudover vil du være med til at sikre, at driften drives i overensstemmelse med Elgiganten værdier, kultur og butiksstandard.
Dine primære opgaver kan inden for område være:
- håndtering og opfølgning af klik&hent
- opsætning af både kunders IT-udstyr og intern IT
- sikre at varehuset lever op til butiksstandarden og merchandingstandarden
- varekontrol og varetælling
- varemodtagelse og vareudlevering
- håndtering af servicesager og diverse tekniske spørgsmål fra kunderne
Hvem er du?
- du er imødekommende og oprigtig
- du er systematisk og initiativtagende
- du er løsningsorienteret og tager ansvar for dine opgaver
- du er klar til at skabe glade kunder ved altid at have overblik og holde styr på detaljerne
- du er i stand til at kommunikere bredt, idet jobbet indeholder kontakt med både kunder og salgspersonalet i butikken
- du er støttende og hjælpsom overfor dine kolleger
- du er vant til at gå forrest med god energi
Du behøver ikke have en uddannelse eller lang erfaring - vi skal nok lære dig det vigtigste. Så længe du har viljen, så har vi vejen. I Elgiganten har vi mange interne udviklingsmuligheder, såsom kurser, træninger og lederuddannelser.
For at søge stillingen, skal du sende os dit CV via ansøg-knappen. I Elgiganten ønsker vi at være en inkluderende og mangfoldig arbejdsplads, derfor opfordrer vi dig til at undlade oplysninger som alder og billede i dit CV og evt. ansøgning.
Du skal være opmærksom på, at du kan modtage en mail med ønsket om, at du gennemfører tests for at komme videre i rekrutteringsforløbet.
Vi behandler løbende ansøgninger og afslutter rekrutteringen, når vi har fundet den rigtige kandidat.
Om Elgiganten
Elgiganten er Danmarks ledende varehuskæde inden for mærkevareprodukter i forbrugerelektronik og hårde hvidevarer, og vi står bag en af de mest populære internetbutikker. Elgiganten åbnede det første danske varehus i 1996, og har siden ekspanderet til 48 varehuse fordelt over hele landet.
Elgiganten indgår i Elkjøp-koncernen, som er Nordens største handelsvirksomhed inden for forbrugerelektronik og elektroniske husholdningsapparater. Koncernen består af 13.000 ansatte, hvoraf ca. 2.400 er ansat i Elgiganten Danmark. I Norden har vi 425 varehuse fordelt i Danmark, Norge, Sverige, Finland, Grønland, Island samt på Færøerne. Alle nordiske varehuse forsynes fra vores egen distributionsvirksomhed – det 100.000 kvm store centrallager i Jönköping i Sverige. Elkjøp er ejet af den engelske elektronikgigant Currys.
Vores vision og værdier
Vores fælles mål er altid at sikre vores kunder den gode kundeoplevelse, og vores værdier WIN, PLAY, GROW og DIFFERENT vejleder os i alt, hvad vi gør.
Vi har, som markedsleder, også et ansvar for at sikre et mere bæredygtigt samfund i vores branche. Derfor arbejder vi på at begrænse vores indvirkning på miljøet. Det kan du læse mere om her: ‘Vores arbejde med bæredygtighed’.
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