Workforce Software Solution Owner
3 days ago
We are seeking a highly skilled Workforce Software Solution Owner / Senior Solution Consultant to join our client's support team. This is a strategic and hands-on role responsible for maintaining and optimizing Workforce Software (WFS) solutions, ensuring seamless system performance, and providing expert-level guidance to HR and IT teams. The ideal candidate should possess Workforce Software System Administration skills and relevant certifications/training.
Key Responsibilities
Solution Owner Responsibilities:
- Ensure that the Workforce Software solution aligns with business needs and organizational policies.
- Act as the final authority on changes, ensuring alignment with strategic priorities and risk mitigation.
- Serve as the liaison between HR, IT, vendors, and business stakeholders for quick issue resolution.
- Maintain comprehensive documentation of all configurations, changes, and system behaviors.
- Identify, assess, and mitigate risks while ensuring compliance with organizational standards.
- Provide expertise to HR Business and HR & IT teams when advanced system knowledge is required, including training sessions.
- Offer consulting expertise to HR & IT Solution Consultants and HR Business teams.
- Monitor system health to proactively identify issues, validate configurations, and ensure consistent performance.
- Assist with troubleshooting, system maintenance, and configuration launches.
- Monitor and troubleshoot time-tracking, absence management, and integration issues, ensuring timely resolution within SLAs.
- Analyze recurring incidents, identify root causes, and document solutions to drive continuous improvement.
- Engage with HR and business users to translate support requests into technical requirements, prioritizing based on impact.
- Participate in stakeholder meetings to review and prioritize tickets, ensuring backlog efficiency and issue resolution.
- Provide regular updates on incident status, system changes, and performance metrics while keeping end-users informed of maintenance updates.
- Continuously review and improve support processes, sharing best practices and updating training materials/knowledge base articles.
- Support integration work with SAP SuccessFactors Employee Central, ECP, and payroll systems (internal/external).
Required Qualifications & Skills
- Certified Workforce Software Time and Attendance Senior Consultant with hands-on system configuration experience.
- Strong experience in Workforce Software (WFS) T&A system support.
- In-depth knowledge of Payroll & SAP SuccessFactors.
- Expertise in solution design, configuration, test case development, and ticket management.
- Prior experience in consulting and implementing time management solutions like SAP Workforce Software & SAP SuccessFactors.
- Self-motivated and proactive , capable of independently managing priorities and tasks.
- Excellent communicator , ensuring transparency in issue status, updates, and resolutions for stakeholders.
- Strategic thinker , efficiently planning workloads, meetings, and next steps.
- Detail-oriented and accountable , tracking time and progress diligently.
- Team player , fostering strong collaboration across cross-functional teams.
- Fluent in Danish (spoken and written).
- Danish legal knowledge is an advantage.
- Ability to facilitate discussions, actively listening to business logic needs and helping HR business teams develop necessary system configurations.
Director
Employment typeFull-time
Job functionIT Services and IT Consulting
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