Workforce Software Solution Owner

3 days ago


Copenhagen, Copenhagen, Denmark weITglobal - W.G Consulting AB Full time
Workforce Software Solution Owner / Senior Solution Consultant

We are seeking a highly skilled Workforce Software Solution Owner / Senior Solution Consultant to join our client's support team. This is a strategic and hands-on role responsible for maintaining and optimizing Workforce Software (WFS) solutions, ensuring seamless system performance, and providing expert-level guidance to HR and IT teams. The ideal candidate should possess Workforce Software System Administration skills and relevant certifications/training.

Key Responsibilities

Solution Owner Responsibilities:

  1. Ensure that the Workforce Software solution aligns with business needs and organizational policies.
  2. Act as the final authority on changes, ensuring alignment with strategic priorities and risk mitigation.
  3. Serve as the liaison between HR, IT, vendors, and business stakeholders for quick issue resolution.
  4. Maintain comprehensive documentation of all configurations, changes, and system behaviors.
  5. Identify, assess, and mitigate risks while ensuring compliance with organizational standards.
  6. Provide expertise to HR Business and HR & IT teams when advanced system knowledge is required, including training sessions.
  7. Offer consulting expertise to HR & IT Solution Consultants and HR Business teams.
  8. Monitor system health to proactively identify issues, validate configurations, and ensure consistent performance.
  9. Assist with troubleshooting, system maintenance, and configuration launches.
  10. Monitor and troubleshoot time-tracking, absence management, and integration issues, ensuring timely resolution within SLAs.
  11. Analyze recurring incidents, identify root causes, and document solutions to drive continuous improvement.
  12. Engage with HR and business users to translate support requests into technical requirements, prioritizing based on impact.
  13. Participate in stakeholder meetings to review and prioritize tickets, ensuring backlog efficiency and issue resolution.
  14. Provide regular updates on incident status, system changes, and performance metrics while keeping end-users informed of maintenance updates.
  15. Continuously review and improve support processes, sharing best practices and updating training materials/knowledge base articles.
  16. Support integration work with SAP SuccessFactors Employee Central, ECP, and payroll systems (internal/external).

Required Qualifications & Skills

  1. Certified Workforce Software Time and Attendance Senior Consultant with hands-on system configuration experience.
  2. Strong experience in Workforce Software (WFS) T&A system support.
  3. In-depth knowledge of Payroll & SAP SuccessFactors.
  4. Expertise in solution design, configuration, test case development, and ticket management.
  5. Prior experience in consulting and implementing time management solutions like SAP Workforce Software & SAP SuccessFactors.
  6. Self-motivated and proactive , capable of independently managing priorities and tasks.
  7. Excellent communicator , ensuring transparency in issue status, updates, and resolutions for stakeholders.
  8. Strategic thinker , efficiently planning workloads, meetings, and next steps.
  9. Detail-oriented and accountable , tracking time and progress diligently.
  10. Team player , fostering strong collaboration across cross-functional teams.
  11. Fluent in Danish (spoken and written).
  12. Danish legal knowledge is an advantage.
  13. Ability to facilitate discussions, actively listening to business logic needs and helping HR business teams develop necessary system configurations.
Seniority level

Director

Employment type

Full-time

Job function

IT Services and IT Consulting

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