Administrative Case Worker

3 days ago


Copenhagen, Copenhagen, Denmark Flightright GmbH Full time
Information

Are you passionate about customer service and legal processes?
Flyhjælp ApS is looking for an Administrative Case Worker to join our Swedish Operations Team, supporting our mission of ensuring flight passengers receive the compensation they are entitled to. In this role, you'll work with EU regulations, manage cases, and provide top-tier service – all within a fast-paced, innovative, and forward-thinking environment.

Flyhjælp is a legal-tech company that helps flight passengers receive financial compensation under EU Regulation 261/2004. We are part of Flightright GmbH and operate in an exciting, youthful environment where we embrace the mindset of the SMART model – always striving for efficiency, innovation, and impact. Our team is based in Copenhagen, but we offer flexible hybrid work arrangements, allowing you to work from home several days a week and even work fully remote for up to 5 weeks per year.

Your mission

At Flyhjælp, we are driven by a mission to ensure flight passengers receive the compensation they are entitled to under EU law. As an Administrative Case Worker , you will play a key role in fulfilling this mission by providing exceptional customer service while working within the legal framework that governs passenger rights. Your role is not just about processing cases – it's about contributing to a meaningful cause and constantly thinking about smarter, more efficient ways to deliver results. With your proactive, solution-oriented approach, you'll help make a real difference for our customers while developing your own professional skills.

Your Tasks

  • Handle and assess compensation claims from flight passengers in accordance with EU regulations (EU Regulation 261/2004).
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