Case Manager Coordinator
7 days ago
Flyhjælp ApS is seeking an Administrative Case Worker to join our Swedish Operations Team. This role involves working with EU regulations, managing cases, and providing top-tier customer service in a fast-paced environment.
About the RoleThe successful candidate will handle compensation claims from flight passengers, prepare cases for Scandinavian courts, and provide exceptional customer service via email, chat, and social media.
This is a unique opportunity to contribute to a meaningful cause while developing professional skills in a collaborative environment.
Main Responsibilities- Handle and assess compensation claims from flight passengers in accordance with EU regulations (EU Regulation 261/2004)
- Prepare cases for Scandinavian courts, ensuring all documents and data are accurate and compliant with legal standards
- Provide outstanding customer service by communicating with passengers via email, chat, and social media
- Assist in translating and proofreading content on our website and other platforms to ensure clarity and consistency
- Take on ad hoc tasks and contribute to ongoing improvements in our processes
- Fluency in both Swedish and English; Danish is not a requirement
- Experience in customer service and ability to take on administrative and legal tasks
- Able to stay organized in a fast-paced environment and thrive in an innovative setting
- Technology-savvy and enthusiastic about exploring new tools and systems
- Service-oriented and committed to delivering quality experiences to customers
- A 'can-do' attitude, positive approach to problem-solving, and natural curiosity to find smarter solutions
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