Technical Support Engineer
4 months ago
Job Description
As a Technical Support Engineer within Ordrestyring and HVD Group, you will be an integral part of HVD Group and Ordrestyrings Technical Services team. You will be providing expert guidance to peer internal groups, cultivating industry knowledge, and actively shaping the product to meet quality standards. Your position within our organization holds a pivotal role, providing you with the opportunity to witness the direct impact of your daily contributions on our business success.
What You Will Get to Do:
- Provide advanced support (L3) to our Customer Support teams, Professional Services and Key Business Unit stakeholders.
- Develop and maintain database correction scripts, regularly update and maintain existing correction scripts, and apply necessary patches and updates to maintain database health.
- Act as an escalation point and collaborate with the Support function to address complex issues affecting customers.
- Monitor database systems for potential issues, generate reports on performance and the impact of correction scripts, document and report incidents and resolutions for future reference.
Skills & Requirements
- Bachelor’s degree in computer science, or related field.
- 5 years or more of working with craft or construction business solutions is meriting.
- Familiarity with Agile development methodologies.
- Fluency in English and preferably a Nordic language also.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
If you share our excitement and vision but worry that your experience doesn't match all the listed qualifications, please apply anyway You could be the ideal candidate for this role or another in our ever-expanding organisation.
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