Senior Delivery Manager

3 days ago

Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full time

We are looking for an experienced Delivery Manager to join one of our customer teams in Aeven Customer Success.
You will join a dedicated account management team and be responsible for the specific delivery areas towards the customer.

Joining Aeven, you will be part of an informal organization dedicated to delivering critical infrastructure to some of the biggest companies in Denmark,
and the rest of the world. We support and care for each other, and we manage to balance a good sense of humour with focus and a strong work ethic.
If you like working in a fast-paced and performance-driven environment, this opportunity might be something for you.

Your Responsibilities

As Delivery Manager, you are part of Aeven's face towards the customer, and as such, you must be a strong representative for our values, services, and deliveries.
Through your professionalism and ability to create trust and relationships, you will become a strong strategic partner for one of our largest customers.

You will be part of a team of highly skilled colleagues, and with them, ensure that you all work together to deliver high-quality service to our customer.
You will coordinate and handle the day-to-day deliveries in your area of responsibility.

Your primary responsibilities will be to:

  • Secure delivery of key areas of customer contracts
  • Ensure contract compliance in cooperation with the rest of the account team
  • Ensure KPI compliance in cooperation with the rest of the account team
  • Monitor daily operations
  • Maintain a high satisfaction level from both the customer and internally in the delivery organization
  • Handle relations as the customer's point of contact in areas of responsibility
  • Ensure improvements through customer-focused services and deliveries
  • Participate in the development of customer engagement
  • Collaborate with colleagues from multiple parts of the world
  • Participate in upselling to the customer
Your Qualifications and Experience
  • You must speak Danish fluently
  • Good English skills are necessary
  • You preferably have +5 years of proven experience from a similar role, preferably working as part of a larger delivery team
  • You must have experience or a thorough understanding of IT operations
  • Be ITIL certified – or have worked according to ITIL for some years
  • You are good at building relationships, and you communicate well with different levels of an organization
  • You stand your ground and are not afraid to challenge the status quo
  • You are assertive, persistent, have a well-developed sense of humour, and do your utmost to contribute to the great atmosphere in the office

If you can see yourself in the role of Delivery Manager at Aeven, please do not hesitate to send an application. Even though the position is in Denmark and speaking Danish is a prerequisite, we prefer to receive your application in English.

At Aeven, we're on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. To do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you're interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.

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