Current jobs related to Manager, Customer Technical Services - København - Mastercard Payment Services Denmark AS

  • Customer Technical Services Analyst II

    22 hours ago

    København, Denmark Mastercard Full time

    Join to apply for the Customer Technical Services Analyst II role at Mastercard Processing S.A. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices,...

  • Customer Delivery Architect, Professional Services

    3 days ago

    København, Denmark Amazon Full time

    Customer Delivery Architect, Professional Services Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to complement the new cloud paradigm. AWS Professional Services team members leverage their deep knowledge of AWS...

  • Technical Account Manager

    4 days ago

    København, Denmark Amazon Full time

    Job ID: 2883041 | AWS EMEA SARL (Denmark Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that...

  • Technical Account Manager

    5 days ago

    København, Denmark Amazon Full time

    Job ID: 2872887 | AWS EMEA SARL (Finland Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that...

  • Customer Service Team Leader

    3 days ago

    København, Denmark Rsgroup Full time

    Select how often (in days) to receive an alert: Location: Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid Drive Success as a Hands-On Customer Service Team Leader! This is a unique opportunity to combine leadership with operational excellence. As a Customer Service Team Leader,...

  • Senior Technical Consultant

    5 days ago

    København, Denmark Amazon Full time

    Senior Technical Consultant (Sr. TAM) - AMAZON Web Services, Korea, Telco&Media As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, Connect (customer center), ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to...

  • Customer Service Coordinator

    5 days ago

    København, Denmark PARETO SECURITIES AS Full time

    Customer Service Coordinator (part-time position) GANNI IS LOOKING FOR A DUTCH AND/OR FRENCH SPEAKING CUSTOMER SERVICE COORDINATOR TO JOIN OUR TEAM IN COPENHAGEN YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU As our Customer Service Coordinator, you will be part of our B2C Customer Service team, with a focus on providing excellent experience and service for...

  • Technical Account Manager, ES EMEA

    7 days ago

    København, Denmark Amazon Full time

    Technical Account Manager, ES EMEA - Partner Job ID: 2644849 | AWS EMEA SARL (Germany Branch) - H13 At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure...

  • Technical Account Manager, Central Europe, Independent Software Vendors

    5 days ago

    København, Denmark Amazon Full time

    Technical Account Manager, Central Europe, Independent Software Vendors (ISV) Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell software solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services? As...

  • Technical Account Manager

    22 hours ago

    København, Denmark Amazon Full time

    Technical Account Manager (German speaking), AWS Enterprise Support At AWS Enterprise Support, we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking,...

  • Technical Support Engineer

    7 days ago

    København, Denmark Intuitive Full time

    Job Description Primary Function of Position: Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make...

  • Technical Support Engineer

    22 hours ago

    København, Denmark Rsgroup Full time

    Technical Support Engineer Location: Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely. At RS, technical support is one of our key strengths in Scandinavia, setting...

  • Technical Support Engineer

    22 hours ago

    København, Denmark Rsgroup Full time

    Copenhagen NV, Capital Region of Denmark, DK, 2400 Brand: RS Group Function: Customer Services Work Location: Hybrid This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely. At RS, technical support is one of our key strengths in Scandinavia, setting us apart by offering exceptional...

  • Danish Customer Service Engineer

    4 days ago

    København Huse, Denmark MatchMaker AS Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our team in Denmark. In this role, you will provide top-notch technical support to our Scandinavian customers, ensuring that they receive timely and effective solutions to their problems. Your main focus area will be to support the sales organization at technical, support, and logistic...

  • Customer Service Representative

    3 days ago

    København, Denmark Experian Health Full time

    Experian er verdens førende leverandør af data, analyser og statistiske modeller inden for økonomiske data m.v. I mere end 80 lande forsyner Experian kunder med viden i form af en kombination af data, analyser og software. Experian beskæftiger ca. 120 medarbejdere i Norden, hvoraf ca. 70 arbejder fra Østerbro. Forstår du dig på at møde vores kunder...

  • Technical Sales Engineer

    4 days ago

    København, Denmark Swedavia AB Full time

    Technical Sales Engineer Do you want to work in an international sales organization with a world-renowned brand, where you have the opportunity to utilize your technical background and develop your customer support skills? Does customer consulting and tender management seem interesting to you? Then we would love to hear from you, as we are looking for a...

  • Sr. Customer Delivery Architect, Migration

    5 days ago

    København, Denmark Amazon Full time

    Sr. Customer Delivery Architect, Migration & Modernization Job ID: 2710067 | AWS EMEA SARL (Denmark Branch) - G83 As a Customer Delivery Architect, you will contribute to shape transformational projects with our key customers by forming strategic relationships. You will partner with senior executives, dive deep into their business objectives and develop new...

  • Sr. Customer Delivery Architect, Migration

    2 days ago

    København, Denmark Amazon Full time

    Sr. Customer Delivery Architect, Migration & Modernization Job ID: 2743186 | AWS EMEA SARL (Denmark Branch) - G83 As a Customer Delivery Architect, you will solution and execute our largest and most complex cloud migration and modernization initiatives. In this role, you will work closely with enterprise customers to architect, offer and oversee the...

  • Snr Engagement Manager

    16 hours ago

    København, Denmark Amazon Full time

    Snr Engagement Manager - Global Accounts, Professional Services, AWSI-SDT-APJ-Japan Job ID: 2795032 | Amazon Web Services Japan GK At Amazon Web Services (AWS), we’re hiring an Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize...

  • Customer Success Manager

    22 hours ago

    København, Denmark Clerk.io Full time

    Clerk.io Copenhagen, Capital Region of Denmark, Denmark Customer Success Manager Clerk.io is shaping the next big e-commerce revolution by delivering tech that helps businesses bring the right products to the right customers thanks to machine learning and generative AI. If you value working from anywhere, approaching your day-to-day work as you best see...

Manager, Customer Technical Services

2 weeks ago

København, Denmark Mastercard Payment Services Denmark AS Full time

Manager, Customer Technical Services

Placering
Ballerup

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary
Manager, Customer Technical Services
Customer Technical Services (CTS) in Global Customer Care (GCC) is creating a new team to support Mastercard Payment Services. The team is based in Copenhagen and Norway and will act as the single point of contact to Schemes, Data Centrals, Participants and Business for their technical queries and or solve any issues with support coverage of 24/7.

Role

  • Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard.
  • Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products.
  • Builds long-term customer relationships and ensures timely response and resolution of issues.

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experiences

  • Demonstrated success in leading day-to-day customer support operations and activities across all technical service support programs.
  • Demonstrated success eliminating inefficiencies and driving team performance against established Key Performance Indicators.
  • Experience implementing new products or product enhancements with the Voice of the Customer as a priority.
  • Excellent written and verbal communication skills.
  • Experience in card operations with emphasis on authorizations, clearing, settlement, and real-time payments is a plus.
  • Proven ability to interface directly with customers on most challenging/complex issues.
  • Conduct Service Operation meeting reviews with internal and/or external stakeholders.
  • Experience supporting implementation of new products or product enhancements with the Voice of the Customer at the forefront.
  • Experience implementing process improvements according to standard procedures.
  • Willing to work in a 24/7 shift environment.
  • Oversee Process maps, SOP & technical documentation for internal use.
  • Proactively seek out opportunities to improve support, software, and user experiences.
  • Familiar with ITIL framework.

Corporate Security Responsibility

Responsibilities

  • Elevates customer experience by managing day-to-day customer support services across all service support programs for customers and strategic partners that have product and service agreements with Mastercard.
  • Contributes to the development and maintenance of customer relationships to ensure satisfaction and retention of current customers.
  • Partners with business partners to manage internal development and implementation of any new product or enhancement ensuring that customer 'voice' is taken into account.
  • Leverages technical expertise and high-level understanding of Mastercard products/services to guide teams on resolution efforts.
  • Addresses and resolves complex customer issues escalated by the customer service team.
  • Creates and maintains Team Shift Schedule (Team operates in 24/7 Shifts).
  • Drives team performance to deliver against established Key Performance Indicators and reduce inefficiencies in customer service delivery.
  • Assists with process improvement efforts and initiatives associated with optimization of resources and customer service delivery.
  • May perform financial analysis, planning, forecasting, and budget tracking.
  • Manages a team, conducts goal setting and performance appraisal processes, mentors and coaches team members.
#J-18808-Ljbffr