Customer Service Representative
2 days ago
Experian er verdens førende leverandør af data, analyser og statistiske modeller inden for økonomiske data m.v. I mere end 80 lande forsyner Experian kunder med viden i form af en kombination af data, analyser og software. Experian beskæftiger ca. 120 medarbejdere i Norden, hvoraf ca. 70 arbejder fra Østerbro.
Forstår du dig på at møde vores kunder gennem telefonen med et smil i stemmen, levere førsteklasses service til både kunder og interne medarbejdere samtidig med at du har et højt fagligt niveau, så er jobbet som Customer Service Representative hos Experian noget for dig
Primære arbejdsopgaver:- Registrering og løsning af sager via telefon eller mail
- Videreformidling af og opfølgning på sager til 2. line support
- Brugersupport af applikationer og services
- Kontrakthåndtering
- Tildeling af brugeradgange (Access Management)
- Er serviceminded og professionel
- Taler og skriver flydende dansk
- Taler og skriver engelsk på højt niveau
- Har gode it-kompetencer
- Værdsætter teamwork og er engageret i at bidrage til et positivt arbejdsmiljø
- Kan lide at lære nye ting hele tiden
- Samarbejde med et fagligt dygtigt og engageret team på 6 personer
- Stor berøring på tværs af organisationen. Kundeservice er ofte go-to, når folk søger svar på spørgsmål
- Store muligheder for at udvikle dig fagligt og personligt
- En lækker kantineordning og fælles morgenmad om fredagen
- Pensions- og sundhedsordning
- Mulighed for hjemmearbejde
Arbejdsstedet er Lyngbyvej 2, 2100 København Ø. Arbejdstiden er 37 timer om ugen fordelt i tidsrummet 8.00 til 17.00.
Kandidater bliver indkaldt løbende til samtale.
Yderligere informationer #J-18808-Ljbffr-
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