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Engagement Manager

3 weeks ago

Middelfart Kommune, Denmark Tata Consultancy Services Full time

Direct message the job poster from Tata Consultancy Services

Overseas Senior HR Recruiter at Tata Consultancy Services - Europe & Mexico

Role Name: Engagement Manager

Language skills: Native Danish (Both spoken & written)

About Us:

As a strategic partner with more than 600,000 experts, we help customers achieve their business goals and lead digital transformations to the finish line. Our expertise and services span industries such as Financial Services, Manufacturing, Retail, Communications, Travel, Healthcare and Utilities. TCS has been present in the Nordic region since 1991 and currently has over 20,000 employees supporting leading enterprises in the Nordics drive growth and transformation. Our customers include some of the largest companies in Sweden and in the Nordics. TCS has been named a Top Employer by the Top Employers Institute in Sweden, Finland, Norway, and Denmark. TCS has consistently received top customer satisfaction rankings for 14 years in a row in an independent customer survey. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4 Good Emerging Index.

Skills Required:

  1. Relationship management: Managing customer engagement working for a medium to large customer. Includes developing relationships, identifying opportunities, creating value-based growth for the organization.
  2. Stakeholder management: Engaging with stakeholders related to delivery and commercial discussions including but not limited to Customer Delivery leads, Customer Sr Management, Customer's Procurement team, another vendor in the ecosystem.
  3. Delivery: Experience with leading at least two medium-to-large deliveries, preferably on core Digital products or ERP or CRM.
  4. Experience with Microsoft Dynamics will create additional value.

The candidate should be able to:

  • Manage end-to-end deliverables related to an engagement including engagement planning, financial planning. Getting involved in planning and execution.
  • Manage, update & keep track of engagement progress, finances and spend to report the same to relevant stakeholders (i.e. Director, VP, CIO, CISO) on regular basis.
  • Vendor management – Work on other vendors in the ecosystem to deliver value to Customer.
  • Financial planning – Drive the annual planning/budgeting exercise with inputs from relevant stakeholders.
  • Risk/dependency assessment – Identify and assess the risks/dependencies associated with program to ensure their mitigation strategies are effective.
  • New Proposals: Independently drive and work on new proposals.
  • Commercial Documentation: Have hands-on experience drafting commercial documents.
  • Escalation handling: Manage escalations, provide guidance/solutions and work towards continuous improvements leading to avoidance on escalations.
  • Data analysis – Work with team ensuring KPIs/SLAs is documented. Do continuous analysis on how to improve.
  • Publish engagement level reports and executive summaries on regular basis and based upon leadership demand.

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. We know that having an inclusive workplace means more to you.

Apply now

The application process & timeline:

Send your CV together with the motivation letter to as soon as possible.

We will go through the applications on an ongoing basis. Interviews will take place the third and fourth week of January and the internship has been planned to start as soon as possible.

Please note that we are an equal opportunity employer, and we encourage people with diverse backgrounds to apply for our positions. Please let us know if you require any types of adjustments regarding the recruitment process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Accounting/Auditing, Analyst, and Business Development

Industries

Administration of Justice and Utilities Administration

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