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Order Management Assistant

1 week ago

Copenhagen, Copenhagen, Denmark Grohe AG Full time

Do you want to be part of the journey and take GROHE in the Nordics to the next level?

Do you enjoy providing great service? Do you speak and write fluent Finnish? Are you interested in customer interaction and administration? Do you have experience working in customer service, order handling, DIY, or as a wholesaler? Are you motivated by having a wide range of contacts, including both internal colleagues and external customers?

We are looking for a structured and detail-oriented colleague to support Order Management (OM) in Finland (and the other Nordic countries when needed).

YOUR PRIMARY TASKS

  • Maintain a high level of support within the team
  • Order management, placing and changing orders according to corporate guidelines
  • Create availability requests for customer escalations
  • Handle credit notes, returns, and customer claims
  • Ensure high customer satisfaction during and after contact with Order Management
  • Improve customer service processes together with the Operation Manager & Supply Chain
  • Handle and solve incoming requests and calls from wholesalers, installers, technicians, architects, consumers
  • Follow up on old orders (backlog), project orders, and secure deliveries
  • Become the internal knowledge bank within the area of Customer Service support
  • Support colleagues with information and answers to questions within your area of expertise
  • Ensure cases are answered within a given time in the Customer Service Desktop (CSD) application, including case cleansing
  • Document, follow, and share routines and processes to improve customer service

THE IDEAL CANDIDATE

  • Relevant experience in a similar role or industry
  • Technical understanding
  • Fluent in Finnish and English; another Scandinavian language is a plus (Swedish, Danish, or Norwegian)
  • Good knowledge of Google Workspace
  • Enjoy helping people and making a difference in customers' daily lives
  • Good communicator and a passionate team player
  • Ability to take responsibility and work independently as well as part of a team
  • Curious, driven, and possess a "can-do" attitude

YOUR NEW WORKPLACE

At GROHE, you will be part of a dynamic and informal culture, with a clear strategy and goal to grow. GROHE is a world leader in sanitary solutions and a global brand, dedicated to bringing innovative products to the bathroom and kitchen markets. For many decades, we at GROHE have been dedicated to our core values: technology, quality, design, and innovation. These illustrate our ambition to create fantastic experiences when our products are used and to deliver "Pure Freude an Wasser" ("Pure Joy of Water").

You will have a workweek with varied tasks, but also a good opportunity to contribute ideas for developing our business. You will be part of the Nordic team in the office located in Copenhagen, Denmark. Our organization consists of dedicated and competent colleagues, where you will be a part of the team.

DO YOU WANT TO BE A PART OF THIS?

Send your CV and application as soon as possible. Applicants will be invited for interviews on an ongoing basis. We look forward to hearing from you.

If you have questions regarding the position or would like to learn more about GROHE's operations, feel free to contact:

Henrik Bruun, Leader, Customer Service Denmark, LIXIL EMENA; , +45 44 65 68 00.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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