Order Management Assistant
4 days ago
Do you want to be part of the journey and take GROHE in the Nordics to the next level?
Do you enjoy providing great service? Do you speak and write fluent Finnish? Are you interested in customer interaction and administration? Do you have experience working in customer service, order handling, DIY, or as a wholesaler? Are you motivated by having a wide range of contacts, including both internal colleagues and external customers?
We are looking for a structured and detail-oriented colleague to support Order Management (OM) in Finland (and the other Nordic countries when needed).
YOUR PRIMARY TASKS
- Maintain a high level of support within the team.
- Order management, placing and changing orders according to corporate guidelines.
- Create availability requests for customer escalations.
- Handle credit notes, returns, and customer claims.
- Ensure high customer satisfaction during and after contact with Order Management.
- Improve customer service processes together with the Operation Manager & Supply Chain.
- Handle and solve incoming requests and calls from wholesales, installers, technicians, architects, and consumers.
- Follow up on old orders (backlog), project orders, and secure deliveries.
- Become the internal knowledge bank within the area of Customer Service support.
- Support colleagues with information and answers to questions within your area of expertise.
- Ensure cases are answered within a given time in the Customer Service Desktop (CSD) application, including case cleansing.
- Document, follow, and share routines and processes to improve customer service efficiency.
THE IDEAL CANDIDATE
- Relevant experience in a similar role or industry.
- Technical understanding.
- Fluent in Finnish and English; another Scandinavian language is a plus (Swedish, Danish, or Norwegian).
- Good knowledge of Google Workspace.
- Joy in helping people and making a difference in customers' daily lives.
- Good communicator and passionate team player.
- Ability to take responsibility and work independently as well as part of a team.
- Curious, driven, and possess a "can-do" attitude.
At GROHE, you will be part of a dynamic and informal culture, with a clear strategy and goal to grow. GROHE is a world leader in sanitary solutions and a global brand, dedicated to bringing innovative products to the bathroom and kitchen markets. For many decades, we at GROHE have been dedicated to our core values: technology, quality, design, and innovation. These illustrate our ambition to create fantastic experiences when our products are used and to deliver "Pure Freude an Wasser" ("Pure Joy of Water").
You will have a workweek with varied tasks, but also a good opportunity to contribute ideas for developing our business. You will be part of the Nordic team in the office located in Copenhagen, Denmark. Our organization consists of dedicated and competent colleagues, where you will be a part of the team.
DO YOU WANT TO BE A PART OF THIS?
Send your CV and application as soon as possible. Applicants will be invited for interviews on an ongoing basis. We look forward to hearing from you.
If you have questions regarding the position or would like to learn more about GROHE's operations, feel free to contact us.
LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
#J-18808-Ljbffr-
Order Management Assistant
4 days ago
Copenhagen, Copenhagen, Denmark Grohe AG Full timeDo you want to be part of the journey and take GROHE in the Nordics to the next level? Do you enjoy providing great service? Do you speak and write fluent Finnish? Are you interested in customer interaction and administration? Do you have experience working in customer service, order handling, DIY, or as a wholesaler? Are you motivated by having a wide...
-
Order Management Assistant
1 day ago
Copenhagen, Copenhagen, Denmark Grohe AG Full timeDo you want to be part of the journey and take GROHE in the Nordics to the next level? Do you enjoy providing great service? Do you speak and write fluent Finnish? Are you interested in customer interaction and administration? Do you have experience working in customer service, order handling, DIY, or as a wholesaler? Are you motivated by having a wide...
-
Order Management Specialist
4 days ago
Copenhagen, Copenhagen, Denmark Grohe AG Full timeWe are looking for an experienced Order Management Specialist to join our team at Grohe AG. In this critical role, you will be responsible for managing orders from start to finish, ensuring seamless communication with customers, and resolving any issues that may arise.Key Responsibilities:Process orders accurately and efficiently, adhering to company...
-
Order Management Support Coordinator
19 hours ago
Copenhagen, Copenhagen, Denmark Grohe AG Full timeGROHE is a world leader in sanitary solutions, and we're looking for a structured and detail-oriented colleague to support Order Management (OM) in Finland and other Nordic countries as needed. As an Order Management Support Coordinator, you will be part of our dynamic and informal culture, with a clear strategy and goal to grow. We value innovation,...
-
Real Estate Assistant Manager
7 days ago
Copenhagen, Copenhagen, Denmark Jones Lang LaSalle Incorporated Full timeJones Lang LaSalle Incorporated is a leading global commercial real estate and investment management company. As a Real Estate Assistant Manager, you will be part of a team that helps clients buy, build, occupy, manage, and invest in various commercial, industrial, hotel, residential, and retail properties.This role offers a unique opportunity to work in a...
-
Sales Order Administrator
15 hours ago
Copenhagen, Copenhagen, Denmark Grohe AG Full timeWe are searching for an experienced Sales Order Administrator to join our Nordic customer service team in Copenhagen, Denmark. The ideal candidate will possess a strong background in customer-facing roles and excellent technical understanding. As a skilled professional, you will be responsible for maintaining accurate order management, creating availability...
-
Order Processing Specialist
19 hours ago
Copenhagen, Copenhagen, Denmark Swedavia AB Full timeIn this role, you will serve as the primary point of contact for customers and internal stakeholders, providing top-notch customer service and ensuring seamless order fulfillment. Your responsibilities will include processing customer inquiries, managing orders, and coordinating with our global service organization to resolve any issues that may arise.Key...
-
Assistant Restaurant Manager
1 day ago
Copenhagen, Copenhagen, Denmark Gastrojob ApS Full timeWe are looking for an experienced and qualified Assistant Restaurant Manager to supervise, coordinate, and handle the daily service of our Front of House department. You will be first in command and will plan and lead in a variety of job tasks. Responsibilities: Supervise the daily service and FOH team in the restaurant. Control and direct the drink...
-
Logistics Operations Assistant
5 days ago
Copenhagen, Copenhagen, Denmark Tekla Full timeOur Supply Chain team at Tekla requires a dedicated student assistant to support our daily operations and supply planning processes.The successful candidate will work closely with the Supply Manager to assist with administrative and operational tasks, gaining valuable experience in supply chain operations, inventory management, and supply planning.This...
-
Order-to-Cash Process Engineer
1 day ago
Copenhagen, Copenhagen, Denmark Damco Spain SL Full timeDamco Spain SL is driving digital transformation across its operations, focusing on delivering innovative solutions to meet customer needs.We're seeking a Senior SAP OTC Delivery Lead to join our team, who will be responsible for leading our OTC implementation engineering teams and defining future SAP S/4HANA-based solutions.This role offers a unique...
-
Marketing Assistant
5 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time**Overview:**JACOBS DOUWE EGBERTS Peets (JDE Peets) is the world's largest pure coffee company, proud to work with iconic brands such as L'OR, Espresso House, Gevalia, Café Noir, and Pickwick. We are currently seeking a Student Assistant to join our Single Serve & Tea team.This role offers a chance to support a wide range of marketing initiatives,...
-
Executive Assistant
1 day ago
Copenhagen, Copenhagen, Denmark The HubDanske Bank Full timeExecutive Assistant to the CEO of TechBBQ (Maternity cover) TechBBQ is Scandinavia's largest and Europe's second-largest Tech and Innovation Summit. Since 2013, the team behind it has been working to strengthen the Nordic startup ecosystem through various events and projects. Do you want to stay ahead of the curve and help execute projects that support the...
-
Assistant Merchandise Planner
7 days ago
Copenhagen, Copenhagen, Denmark Tiger portugal, s.a. Full timeDo you have strong analytical skills combined with a commercial mindset? Are you looking to develop a career in Merchandise Planning? Do you thrive working cross-functionally in a fast-paced environment? Maybe, you have the profile we are looking for at Flying Tiger Copenhagen We are looking for an Assistant Merchandise Planner for our Commercial Planning...
-
CMC Project Assistant
6 days ago
Copenhagen, Copenhagen, Denmark AGC Inc Full timeCMC Project Assistant (12 month maternity cover) CMC Project Assistant (12 month maternity cover) Apply locations Copenhagen, Denmark time type Full time posted on Posted 2 Days Ago time left to apply End Date: March 26, 2025 (18 days left to apply) job requisition id JR101718 Our purpose is to bring hope to life by enabling life-changing therapies for...
-
Administrative Support Manager
3 days ago
Copenhagen, Copenhagen, Denmark CBRE Group, Inc. Full timeAbout the Job:We are seeking a skilled Facilities Coordinator to join our team at CBRE Group, Inc. The successful candidate will be responsible for working with clients, vendors, and contractors to ensure the smooth operation of facilities tasks and work orders.Key Tasks:Work with landlords, tenants, and service providers to develop and implement effective...
-
Enterprise Order Management Specialist
1 day ago
Copenhagen, Copenhagen, Denmark Damco Spain SL Full timeAt Damco Spain SL, we're driving an unprecedented transformation in our business growth, rethinking how we engage with customers and partners, and shaping the future of global trade across our network.We're seeking a talented individual to help shape this journey and lead our growing OTC implementation engineering teams, setting the direction for future SAP...
-
Copenhagen, Copenhagen, Denmark Aalborg Universitet København Full timeResearch Assistant in Building Services Engineering At the Faculty of Engineering and Science, Department of the Built Environment at Aalborg University's campus in Copenhagen, a position as Research Assistant in Building Services Engineering is open for appointment from 15 April 2025 or soon hereafter for three months. Deadline: 01.04.2025 Department: ...
-
Copenhagen, Copenhagen, Denmark Aalborg Universitet København Full timeResearch Assistant in Building Services EngineeringAt the Faculty of Engineering and Science, Department of the Built Environment at Aalborg University's campus in Copenhagen, a position as Research Assistant in Building Services Engineering is open for appointment from 15 April 2025 or soon hereafter for three months.Deadline: 01.04.2025Department:...
-
Student Assistant
5 days ago
Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full timeARE YOU AN AMBITIOUS UNIVERSITY STUDENT WITH A PASSION FOR COFFEE? DO YOU WANT TO KICK-START YOUR CAREER WITHIN MARKETING & FMCG? ARE YOU EAGER TO LEARN THE FUNDAMENTALS BEHIND DRIVING MARKET-LEADING COFFEE BRANDS? If you answered yes to the above, we have the perfect opportunity for you at Jacobs Douwe Egberts Peets (JDE Peets), the world's largest pure...
-
Executive Assistant
6 days ago
Copenhagen, Copenhagen, Denmark Ramboll Full timeAre you an organised, diligent, and curious executive assistant, who is comfortable working independently in a large, multinational business? Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative, and empowering culture? Are you looking for your next opportunity to grow?If this sounds like you, or you're...