Donor Journey Specialist

2 weeks ago


København, Denmark Danish Refugee Council Full time

Vi søger en skarp og erfaren copy writer, der kan udvikle og producere engagerende flows til vores donorer og støtter. Du er dygtig til at orinterere dig i segmenter og kan skrive fængende og varierende indhold. Du har erfaring med donorkommunikation og trives med at producere målbart og strategisk indhold i tæt samarbejde med kolleger.


Hvem er vi?
Du bliver ansat i DRC Dansk Flygtningehjælps Mass Markets and Philantrophy afdeling, som består af 22 engagerede og dygtige kollegaer. Vi arbejder for at skabe opmærksomhed og opbakning til vores arbejde, både internationalt og nationalt. Vi arbejder på tværs af kommunikation, fundraising og markedsføring, så du skal trives med at koordinere og sparre med kollegaer og samtidig kunne arbejde selvstændigt for at nå vores mål. Alt hvad vi laver, har til formål at motivere og engagere eksisterende og potentielle donorer og partnere til at støtte vores arbejde med at hjælpe flygtninge og fordrevne i verdens brændpunkter.


Dine opgaver
Som donor journey specialist bliver du ansvarlig for at drive og udvikle vores donor experience flows og sikre relevant indhold der mobiliserer eksisterende og potentielle donorer. Du vil arbejde tæt sammen med kolleger for at sikre budskaber, så vi leverer den bedst mulige kommunikation og viden til vores donorer. Dine opgaver vil bestå i at:

  • Producere indhold til vores donorprogrammer med særligt fokus på personificeret og relevant indhold på tværs af flows.
  • Være med til at sikre donorrejser fra første touch point til konvertering og fastholdelse.
  • Udvikle, teste og afsøge nye initiativer for engagerende kommunikation i samarbejde med teamet.

Vi søger en kollega, som har erfaring med at fundraise på eksisterende donorbaser og samt med at arbejde med segmenter, kampagner og donorflows. Alle medarbejdere hos DRC Dansk Flygtningehjælp skal besidde vores fem kernekompetencer, som er: Kvalitet, Samarbejde, Medansvar, Kommunikation og Integritet. Vi forventer desuden, at du:

  • er resultatorienteret, og har forståelse for donorcentrisk kommunikation og solid indsigt i at arbejde med storytelling.
  • er kreativ, ansvarlig og fleksibel, og trives i et miljø med mange opgaver og deadlines.
  • har gode samarbejdsevner og tager ejerskab for dine opgaver.
  • er god til at arbejde mod fælles mål og inddrager dine kollegaer konstruktivt i processen.
  • er vant til at arbejde med målbare resultater og du drives af at optimere dine resultater og sikre størst mulig effekt af vores indsatser på tværs i teamet.
  • kan arbejde strategisk med kendskab til brugernes adfærd og du er systematisk og kan udvikle, gennemføre og evaluere.

Vi forventer, at du har:

  • Relevant erfaring med eksekvering af e-mail markedsføring og donorrejser.
  • Gode skriveevner og blik for virkemidler i fundraising-regi. Du skal være flydende på dansk, da stillingen henvender sig til et primært dansktalende publikum.
  • Erfaring med markedsføring og at arbejde i automation/ email flow systemer.
  • En bachelor eller kandidatuddannelse, men det er ikke afgørende hvilken, så længe du har konkret erfaring med donor kommunikation kunderejser.

Vi tilbyder et spændende job i et uformelt arbejdsmiljø med alsidige opgaver, et højt tempo og mange udviklingsmuligheder såvel ansvarsmæssigt som fagligt. Derudover har vi fleksibel arbejdstid, engagerede kolleger og et dejligt uformelt arbejdsklima med både respekt og humor.

Arbejdssted: Borgergade 10, 1300 København K.

Løn- og ansættelsesvilkår: Vilkår er i henhold til gældende overenskomst indgået mellem DRC Dansk Flygtningehjælp og AC på fuldmægtig niveau.

Stillingen er permanent og normeret til 37 timer ugentligt inkl. frokost.

Ansøgningsproces

Alle ansøgere bedes sende et CV og en motiveret ansøgning på dansk. Ansøg online på drc.ngo. Ansøgninger sendt pr. e-mail vil ikke blive godtaget.

Du er velkommen til at kontakte Head of Mass Markets and Philantrophy Kasper Viebke, 28 35 15 69, for flere oplysninger om stillingen.

Ansøgningsfrist: 8. december 2024.

DRC Dansk Flygtningehjælp ønsker at fremme ligestillingen og opfordrer derfor alle kvalificerede ansøgere at søge stillingen uanset alder, køn, religion, handikap eller etnisk baggrund.

Hvis du vil læse mere om DRC Dansk Flygtningehjælp, er du velkommen til at besøge vores website drc.ngo.

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