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Technical Support Engineer
2 weeks ago
Location:
Copenhagen NV, Capital Region of Denmark, DK, 2400
Brand: RS Group
Function: Customer Services
Work Location: Hybrid
This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.
At RS, technical support is one of our key strengths in Scandinavia, setting us apart by offering exceptional assistance to our customers. As a Technical Support Engineer, you'll play a vital role in providing expert guidance on our products through phone, email, and live chat, ensuring customers get the best solutions for their needs.
This role goes beyond troubleshooting—it's also about driving sales, building strong relationships, and making a real impact. Whether it's supporting the sales team, managing bill of material lists, attending exhibitions, or visiting customers, you'll be at the heart of helping businesses find the right technical solutions.
If you're passionate about technology, problem-solving, and customer success, we'd love to hear from you
What you will be doing to be successful in this role:
In this role, you will be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat. You'll build strong relationships with suppliers, the RS Pro team, and product managers in the UK, ensuring you stay informed and well-equipped to support both customers and colleagues. As a key advocate for RS Pro, you'll help drive its growth by sharing your expertise with the technical and sales teams.
Your impact will extend beyond customer support—you'll also play a crucial role in training RS colleagues across Scandinavia, enhancing their technical knowledge and capabilities. Contributing to our vision of becoming the "First Choice" for our customers, you'll actively engage in new initiatives, whether in sales, marketing, or other strategic activities. Attending exhibitions and customer visits will be part of your journey, allowing you to gain valuable insights and strengthen partnerships. Additionally, you'll collaborate closely with local product and supplier managers, exchanging best practices to continuously improve our technical support offering.
If you have the following skills and experience, we want to hear from you:
- Technical knowledge of one of the areas: automation/robotics/mechatronics/electronics/electrical engineering (You might be an automation engineer, mechanical engineer, electronics technician, electrician).
- Fluent in English and in one of the Scandinavian languages: Swedish, Norwegian, Danish.
- Understand the technical needs of engineers and buyers (our target customers).
- Confident and effective communicator & relationship builder at all levels of the business and to various stakeholders.
- Willing to learn and can-do attitude.
The Extras You'll Get
At our company, we believe in rewarding your hard work and dedication. As part of the team, you'll enjoy:
- A competitive pension scheme to secure your future.
- A performance-based bonus to recognize your achievements.
- Access to healthcare benefits to support your well-being.
- Fritvalg options, giving you flexibility to choose benefits that suit your lifestyle.
We're committed to offering a package that not only supports you today but also invests in your tomorrow
We are RS
At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us – and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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