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Financial Support Specialist

2 weeks ago

Copenhagen, Copenhagen, Denmark Monta Full time

Do you want to help the world EV better?

We're looking for talented Financial Support Specialist to join our Partner Support team .

Is this you?

As a Financial Support Specialist at Monta, you will be a key element and one of the foundational pillars in shaping the culture, foundation, and future of this new branch of Finance Support within our team. You will be our voice to the outside world on support tickets and project work around finance topics. (And be your own spectacular self.)

Who are we?

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totaling 80M EUR In other words: we're well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that's done, the sky's the limit.

Here are some things you'll be working on:

  1. Communicating directly with our customers, business partners, operators, and VIP customers, primarily via conversations via email and messaging in a ticketing system, but also inbound and outbound calls.
  2. Listen and respond to our customers' needs and concerns and provide professional and friendly support at all times ensuring our customers are our number one priority.
  3. Collaborate with teammates and other departments to troubleshoot and solve queries.
  4. Take part in expanding our financial knowledge base and help with building a solid foundation for the future.
  5. Prioritize tickets and ensure high-priority tickets are taken care of and dealt with accordingly and in a timely manner.

Your key outcomes will be:

It's not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we'll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time.

As a Financial Support Specialist, you will:

It is crucial that you have a passion for helping people and enjoy getting nerdy about numbers and customer service. Our customers and partners are always the center of our focus and it is important that they get an amazing and memorable experience when they contact us.

To do this, we imagine you to have the following experience:

  1. You are fluent in English and German.
  2. You are located in Denmark, and can work from our office in Copenhagen.
  3. You are resourceful and not afraid to reach out to colleagues to find the right answers when needed.
  4. You enjoy working in a customer-facing environment and communicating with customers.
  5. You enjoy working with numbers and are quick to learn about financial setups and queries.
  6. You have experience or a decent understanding of how to work with basic Excel/Google Sheets.
  7. Knowledge of VAT & TAX is a plus.

(Do you fit most of these requirements, but not all? That's fine: we'd love to hear from you all the same)

What will you get?

  • Take part in our Support team's monthly meetup, where you can share your knowledge and discuss best practices.
  • Share Monta's success through our generous warranty program.
  • Relax and unwind during your 30 paid vacation days (five weeks + five top-up days).
  • Use your personal learning budget and take some time off for your personal/professional development.
  • Hop in our shared company car (or hop on an electric bike) in our bigger offices.
  • Stay fit with your subsidized gym membership.
  • Never go hungry (or thirsty) again with the free snacks & beverages at our offices.
  • Enjoy your subsidized plant-based lunches at our offices.
  • Prepare for the future with your pension and health insurance accounts.
  • Spend time with your family during your paid parental leave.

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognize the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Does this sound exciting? If yes, then please apply soon. We review applications continuously and can't wait to hear from you

Kindly submit us your application in English.

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you'll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don't accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won't agree to pay any referral compensation or recruiter fee without a signed agreement.

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