Claim Manager in Our Quality Department

5 days ago

Kolding, Denmark HR-ON Full time

Join Schou as a Claim Manager in Our Quality Department

Are you an accomplished professional with experience in managing quality processes and resolving product claims? At Schou, we are seeking a highly skilled and detail-oriented Claim Manager to join our Quality Department. In this pivotal role, you will be responsible for ensuring product quality standards, driving efficient resolution of customer claims together with stakeholders. Implementing preventative measures to enhance overall operational excellence will also be required. Your ability to navigate complex challenges, foster strong cross-functional collaboration, and maintain exceptional customer relationships will be instrumental in supporting Schou's commitment to quality and continuous improvement.

Key Responsibilities

  • Understanding customer requirements and addressing quality issues effectively.
  • Ensure that Schou has effective and aligned processes for claim handling.
  • Build and maintain a superior communication setup with selected customers.
  • Manage and respond to Quality Claim notifications from customers.
  • Facilitate internal meetings for defined quality claims to ensure effective resolution.
  • Document results and ensure progress on quality claims.
  • Maintain transparent internal communication with the purchasing team, sales teams, and the Service Department.
  • Conduct root cause analyses to prevent recurring quality issues and share findings with the quality team and other relevant stakeholders.
  • Promote a culture of quality and drive initiatives to minimize the cost of poor quality.
  • Ensure that Schou has the necessary KPIs to drive change.

Skills and Qualifications

  • Technical background with a strong understanding of product quality, quality systems, and customer-focused processes.
  • Process-driven mindset.
  • Experience with end-consumer product quality.
  • Hands-on lab testing skills/know-how is an advantage.
  • Curious mindset to identify failure types and assess customer risks.
  • Excellent English and Danish communication skills with the ability to produce clear and concise documentation.
  • Proficient in conducting in-depth root cause analyses and implementing solutions.
  • Strong IT skills and a KPI-driven approach to quality management.
  • Outstanding cross-cultural communication and negotiation skills.
  • Cost-conscious mindset with a focus on reducing the impact of quality claims.

What We Offer You

You’ll be part of a healthy, family-owned company where our employees are our most valuable asset. We work hard to ensure you can thrive and feel empowered in your role. We value honesty, passion, and innovation. Here, you’ll experience a supportive atmosphere where we celebrate each other’s successes, and you’ll work alongside skilled colleagues who contribute to an inspiring and enriching environment.

We also offer a variety of employee benefits, including:

  • Flexibility – with the option to work from home.
  • Social events, both summer and winter.
  • A refreshing fruit and vegetable program.

Would you like to be part of Schou?

Do you see yourself in the role and want to be part of Schou's exciting journey? If so, please submit your application via the link below. We review applications on an ongoing basis and reserve the right to close the posting once the ideal candidate has been found. For questions, feel free to contact our Head of Quality & Compliance Dorthe Troelsen at +45 2373 1146.

Schou is the Nordic region's leading supplier of non-food products for the home and garden. Our headquarters is located in Kolding, along with a 3,000 m² showroom, and we manage over 80,000 m² of warehouse space in the newly built Vision Park in Kolding, where our future headquarters will also be established. Our goal is to make a difference for our customers and be their path to success. By integrating social, environmental, and ethical considerations into our business strategy and operations, we aim to ensure a sustainable and profitable enterprise.

At Schou, we strive for a balanced work-life environment focused on employee well-being and meaningful work. We are committed to supporting our employees’ growth and being the best workplace for top talent. Our new headquarters will feature facilities like padel and pickleball courts and a new fitness center. Schou offers a dynamic work environment with ample opportunities for professional and personal development, flexible working hours with remote work options, and a wide range of employee benefits, including health and pension plans, on-site massage, office fitness, fruit and vegetable programs, discount agreements and much more.

We encourage all qualified candidates to apply for the position, regardless of age, gender, disability, religion, or ethnic background.

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