VP, Retail Excellence and Customer Experience

1 week ago


København, Denmark Pandora AS Full time

VP, Retail Excellence and Customer Experience

Country/Region: DK

Application Deadline: 22nd of September 2024

Are You Ready to Elevate Retail Excellence at Pandora? Join Us as Vice President, Retail Excellence & Consumer Experience

Are you ready to lead the transformation of retail excellence at Pandora? We seek a visionary Vice President, Retail Excellence & Consumer Experience, to shape the future of our global store experience and drive impactful change in our consumer engagement. This role offers an exciting opportunity to define our retail strategy and enhance the consumer journey in our stores.

Key Responsibilities:

  1. Strategic Leadership: Drive the Retail Excellence agenda globally, ensuring our in-store experience aligns with our brand values and product strategy.
  2. Productivity: Drive the strategic vision for further elevating and optimizing labor productivity efficiency and designing and establishing best in class global retail standards.
  3. Retail Training: Lead the Retail Training agenda across Store Managers, Regional Sales Managers (RSMs), and District Sales Managers (DSMs).
  4. Retail Operations: Drive and optimize Front of House and Back of House processes globally.
  5. Store Concepts: Implement new store concepts and optimize existing ones.
  6. Consumer Experience: Develop new services and initiatives to enhance consumer experience and profitability.
  7. Digital Retail Experience: Lead and drive digital retail initiatives to improve both customer and employee experience.
  8. Strategic Vision: Develop and execute strategic plans to optimize retail operations and enhance consumer experience.
  9. Analytical Thinking: Utilize data-driven insights to identify trends, evaluate program effectiveness, and make informed decisions.
  10. Problem-Solving: Address complex challenges with creativity and resourcefulness, driving continuous improvement in retail processes.
  11. Collaboration: Work effectively with diverse stakeholders in a multicultural environment.
  12. Retail / Retail Operations: Leverage strategic retail business acumen enhancing retail operational excellence.

Why Join Us

Joining Pandora means leading the transformation of retail excellence in a dynamic and growing organization. You'll have the opportunity to shape the future direction of our retail strategy and consumer experience. With a focus on career growth and development, you'll work with a diverse and talented team dedicated to driving organizational success.

Your New Team

You will report to the SVP of Global Commercial Operations and collaborate closely with a wide range of senior stakeholders across the business.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. Please make sure to submit your application in English in order to be considered, as we are an international team. We look forward to hearing from you

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

#J-18808-Ljbffr

  • København, Denmark Pandora Full time

    Are You Ready to Elevate Retail Excellence at Pandora? Join Us as Vice President, Retail Excellence & Consumer Experience! Are you ready to lead the transformation of retail excellence at Pandora? We seek a visionary Vice President, Retail Excellence & Consumer Experience, to shape the future of our global store experience and drive impactful change in our...


  • København, Denmark Hello Retail ApS Full time

    Danish Customer Success Manager Sales Full time Copenhagen HQ We want you Introduction Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Director. About us Retail Insights is Northern Europe's leading retail...


  • København, Denmark Organic Basics Full time

    Customer Specialist at Organic Basics The fashion industry is the second most polluting industry in the world. Do you want to play an active role in changing that? We’re looking for people who care deeply about our planet and want to help create the change they want to see in the world. We truly believe we can learn a bunch of skills – but we can’t...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Content Director. About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Content Manager.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Speaker Manager.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Content.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Webinar Manager. About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Speaker Manager. About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Sales Director.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Managing Director.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Commercial Director.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Copywriting Manager. About us Retail Insights is Northern Europe's...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Head of Conference Production. About us Retail Insights is Northern...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Brand Manager.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Copywriting expert.About us Retail Insights is Northern Europe's leading...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Senior Conference Producer. About us Retail Insights is Northern...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about people? If so, you might be our next Senior Managing Consultant.About us Retail Insights is Northern Europe's...


  • København, Denmark Retail Insights Full time

    Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Telesales Team Lead. About us Retail Insights is Northern Europe's...