Customer Experience Specialist

4 months ago

Aarhus, Denmark Energi Danmark AS Full time

Are you ready to create an exceptional customer experience in a leading Nordic energy business – and work for a company where customer centricity is key?

Energi Danmark is at the forefront of the Nordic energy trading market, bridging and servicing producers of renewable energy and large B2B consumers. We are committed to innovation and excellence, positioning ourselves as leaders in the energy sector while delivering exceptional value to our clients and stakeholders.

We are currently seeking a highly experienced and creative Customer Experience Specialist to join our newly established Commercial Excellence team.

CREATE AND DESIGN THE EXCEPTIONAL CUSTOMER EXPERIENCE
As a Customer Experience Specialist, you will play a pivotal role in designing and implementing strategies that enhance the customer journey and experience, ensuring that our customers receive the highest level of service. Your goal is to create positive experiences that drive customer loyalty and operational efficiency.

Collaborating across departments, you will ensure our services are customer-centric and that every interaction adds value. Your insights and efforts will help shape the way customers perceive and interact with our brand.

We view every interaction as a chance to make a memorable impact. Our team is dedicated to innovation, excellence, and customer satisfaction.

KEY RESPONSIBILITIES

  1. Design and implement service designs to optimize customer interactions across segments and markets.
  2. Analyze and map out the customer journey to identify pain points and opportunities for improvement.
  3. Implement strategies to improve customer satisfaction and loyalty.
  4. Work closely with product, marketing, and operations teams to ensure a cohesive and seamless customer experience.
  5. Gather and analyze customer feedback to provide actionable insights for continuous improvement.
  6. Identify and implement process improvements that enhance efficiency and customer satisfaction.
  7. Assist in training team members on best practices for delivering exceptional customer experiences.
  8. Monitor and analyze commercial performance, providing actionable insights.

YOUR PROFILE

  1. Relevant educational background, ideally in Marketing or Communication, or a related field. A master’s degree is preferred.
  2. Proven experience in customer experience, service design, or a related role.
  3. Excellent communication and interpersonal skills.
  4. Analytical mindset with the ability to translate data into actionable insights.
  5. Proficiency in customer experience management tools and software.
  6. Creative problem-solving skills and a customer-centric mindset.
  7. Proactive with a high drive, able to manage multiple projects and prioritize tasks effectively.
  8. Solid IT skills, well-versed in the Office suite, especially PowerPoint.

WHAT WE OFFER YOU
At Energi Danmark, you will become part of an international and ambitious energy trading group with competent and dedicated colleagues. We offer an exciting and challenging workplace in a modern environment with high ambitions and excellent professional and personal development opportunities.

We are a people business and have a high focus on the wellbeing of our employees both in and outside Energi Danmark. We prioritize good working conditions and attractive employee benefits, including a competitive compensation package and flexible working hours to support work-life balance.

Furthermore, we offer a variety of employee benefits such as health insurance, pension scheme, employee discounts, social staff association, and a superb canteen.

ACCELERATE YOUR CAREER WITH ENERGI DANMARK
The Energi Danmark Group is a leading Nordic energy trading company, driven by deep market expertise and advanced data analytics. We accelerate the energy transition by bridging and servicing renewable energy producers and large B2B consumers, ensuring efficient and sustainable energy solutions.

Our trading operations cover physical and financial energy trading, portfolio management, and associated trading in derivative financial instruments. Headquartered in Aarhus, our international presence includes 250+ dedicated professionals across offices in Aarhus, Søborg, Malmö, Oslo, and Helsinki.

We offer a dynamic and modern workplace, fostering a culture of challenge, accountability, and growth. We nurture a culture of dedication, problem-solving, and a winning mindset. Join Energi Danmark and be part of a transformative journey in the energy sector.

WE CAN’T WAIT TO HEAR FROM YOU
If you are ready to make a significant impact on our customer experience and are excited about the opportunity to innovate and improve our service design, we would like to hear from you. Questions regarding the position, feel free to contact VP, Commercial Excellence, Sidse Mogensen e-mail:

Please send a short resume and application stating:
1) your motivation
2) key examples of competences and experience
3) your personal profile

Submit your application as soon as possible and no later than September 26th. We invite for interviews on an ongoing basis and reserve the right to close the position when we have found the right candidate.

Location : Søborg, Copenhagen or Aarhus

Starting date : As soon as possible

Department:
Tangen 29, Aarhus N

Lokation: Denmark

Application deadline: 26 Sep 2024

#J-18808-Ljbffr

  • Nordic Speaking Customer Experience Specialist

    24 hours ago

    Aarhus, Denmark Patrique Mercier Recruitment Spain Full time

    Nordic Speaking Customer Experience Specialist - Athens, Greece Join the dynamic team at Patrique Mercier Recruitment ES as a Nordic Speaking Customer Experience Specialist in the beautiful city of Athens, Greece! We're looking for passionate individuals fluent in Nordic languages to help us deliver exceptional customer experiences.In this role, you will...

  • Customer Insight Specialist

    24 hours ago

    Aarhus kommune, Denmark JYSK Full time

    Company Description Job Description Are you passionate about working with customer insights, and do you want to be part of an exciting journey where you ensure the voice of the customer across JYSK? Then you might be the new Customer Insight Specialist we are looking for! WHAT WE OFFER YOU As a Customer Insight Specialist you will help collect and analyse...

  • Senior Customer Experience Manager

    3 weeks ago

    Aarhus, Denmark Nuuday Full time

    Senior Customer Experience Manager Bliv en central del af TDC NET’s mission om at levere de bedste kundeoplevelser! TDC NET tager næste skridt i vores rejse som en selvstændig udbyder af digital infrastruktur i Danmark. Vi har et mål om at blive de bedste inden for kundeoplevelser, og vi søger en engageret og analytisk dygtig medarbejder, som kan...

  • Customs Specialist

    24 hours ago

    Aarhus, Denmark Damstahl AS Full time

    Customs Specialist & Import Overseas Assistant Er du en erfaren specialist med en stærk baggrund inden for told og import? Vi søger en Customs Specialist, der vil være ansvarlig for håndtering af importfortoldninger og effektiv styring af vores toldoplag. I denne rolle vil du også have ansvaret for oversøisk import og sikre, at vores logistik fungerer...

  • Nordic Speaking Customer Experience Associate

    24 hours ago

    Aarhus, Denmark Patrique Mercier Recruitment Spain Full time

    Nordic Speaking Customer Experience Associate - Remote in Greece Join our team at Patrique Mercier Recruitment ES as a Nordic Speaking Customer Experience Associate! This remote opportunity allows you to work from the comfort of your home in Greece, while you engage with Nordic-speaking clients and help them create memorable experiences.In this role, you...

  • Customer Support Specialist

    2 months ago

    Aarhus, Denmark Music Tribe Commercial MY Sdn. Bhd. Full time

    Looking for a highly skilled individual ready to redefine customer support. Join us in transforming brand experiences through the implementation and operation of cutting-edge strategies. Delve into technical support and service excellence, where your expertise will shape unparalleled customer interactions. Your impact will extend to automation and...

  • Senior Customer Experience Manager DANMARK

    9 hours ago

    Aarhus, Denmark Nuuday Full time

    Senior Customer Experience Manager Bliv en central del af TDC NET’s mission om at levere de bedste kundeoplevelser! TDC NET tager næste skridt i vores rejse som en selvstændig udbyder af digital infrastruktur i Danmark. Vi har et mål om at blive de bedste inden for kundeoplevelser, og vi søger en engageret og analytisk dygtig medarbejder, som kan...

  • Nordic Speaking IT Customer Support

    3 days ago

    Aarhus, Denmark Patrique Mercier Recruitment Spain Full time

    Nordic Speaking IT Customer Support (Remote) - Remote in Greece Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a Nordic Speaking IT Customer Support Specialist in a remote setting in Greece! If you have a passion for helping customers and a knack for technology, this is the perfect role for you. As part of our team, you will...

  • Technical Support Specialist

    5 days ago

    Aarhus, Denmark Dailystaffworks Europe Full time

    Technical Support Specialist - Danish Speaking We are seeking a Danish-speaking Technical Support Specialist to join our team in Athens, Greece. In this role, you'll be responsible for providing top-notch technical assistance to our customers, troubleshooting issues, and ensuring a seamless experience with our products and services. If you have a knack for...

  • IT specialist – Global Support

    9 hours ago

    Aarhus, Denmark BEUMER Group GmbH & Co. KG Full time

    Would you like to work in a global network organization where you will play a crucial role in securing and enhancing remote support infrastructure? We are looking for professionals to deliver customer-requested and framework-essential cybersecurity services. If you are ready to further develop your skills in an environment that prioritizes high-quality,...

  • Product Specialist Automation

    24 hours ago

    Aarhus, Denmark Tetra Pak Full time

    Location: Aarhus, DK Silkeborg, DK Company: Tetra Pak At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your...

  • Payroll Specialist for Mærsk in Aarhus

    4 months ago

    Aarhus, Denmark Flair Full time

    Would you like a workplace with a sea view by the harbor? And do you want an exciting global career at the forefront of world trade? Then the job as Payroll Specialist at Mærsk might be for you! On behalf of our client Mærsk, we are now looking for an experienced Payroll Specialist to join the People Function team supporting the different entities located...

  • Application Software Engineering Specialist

    4 months ago

    Aarhus, Denmark Music Tribe Commercial MY Sdn. Bhd. Full time

    Application Software Engineering Specialist Job Title: Internal Type: Full-time Looking for a highly skilled Application Software Engineering Specialist, ready to redefine the landscape of software and brand experience. Join a dynamic team where your expertise will drive the implementation and operation of innovative technologies, including digital twin,...

  • Customer Service and Success

    1 week ago

    Aarhus, Denmark Plecto ApS Full time

    Customer Service Are you our next Team Lead of Customer Service? Do you have a natural flair for Customer Care and a good technical understanding? Plecto is looking for an ambitious Customer Service representative to lead our CSR team in Aarhus and Guatemala. At Plecto, we are on a mission to create the world’s no 1. Performance platform. We want to...

  • Automation Lead Engineer

    24 hours ago

    Aarhus, Denmark Tetra Pak Full time

    Automation Lead Engineer (Team Lead) with programming experience Date: 18 Oct 2023 Location: Aarhus, DK At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to...

  • Senior Software Configuration Specialist

    2 months ago

    Aarhus, Denmark Vestas Full time

    Senior Software Configuration Specialist Posted: 26 October 2024 Requisition ID: 59067 Location(s): Aarhus N, Region Central Jutland, DK; Leça do Balio, Grande Porto, PT Work experience: Management Type of position: Full-Time Job Family: Engineering Are you eager to engage in software development and prepared to contribute significantly to Vestas...

  • Customer Service Specialist

    2 months ago

    Aarhus, Denmark Johnson Controls, Inc. Full time

    Hos Johnson Controls (TYCO) ønsker vi at styrke vores salgsafdeling indenfor brandbekæmpelse og sprinklerprodukter og søger derfor en ny kundeservicemedarbejder til vores afdeling i Holme, Århus, til et 6 måneders vikariat med mulighed for forlængelse. Johnson Controls (TYCO) er førende leverandør af automatiske slukningssystemer med vægt på...

  • Paid Search Specialist

    1 week ago

    Aarhus, Denmark Whiteaway Full time

    Are you excited by optimizing paid search campaigns and delivering measurable business results? We’re looking for a Paid Search Specialist who understands the connection between marketing performance and commercial success. Join a team where your expertise will directly contribute to our growth across Scandinavia. Whiteaway Group started with a simple...

  • Transformational Customer Support Leader

    4 months ago

    Aarhus, Denmark Music Tribe Commercial MY Sdn. Bhd. Full time

    Transformational Customer Support Leader Job Title, Internal Full-time TC Electronic (est.1976) is one of the world's leading guitar pedal and audio product manufacturers. We collaborate with many top artists, such as Depeche Mode, Metallica, Rammstein, Aerosmith, Prodigy and The Rolling Stones. Your relentless focus on customers and your innovative digital...

  • Supply Chain Specialist

    4 months ago

    Aarhus, Denmark Vestas Full time

    Are you keen on working with the entire scope of supply chain? Do you value stakeholder management and transparency? Are you skilled in stakeholder management and supply chain planning? Are you ready to take on a great responsibility for the Vestas Supply Chain? Then this position as Supply Chain Specialist is the right next step for you. Service > Global...