Microsoft Dynamics 365 CRM CE

5 days ago


København, Denmark PARETO SECURITIES AS Full time

Lige nu søger vi en ny kollega som skal hjælpe med at løfte området omkring vores daglige henvendelser og drift på Dynamics CRM og hjælpe brugerne på platformen. Du bliver en del af et team på ni, hvor vi arbejder tæt sammen med eksterne konsulenter og andre teams i forretningen. Vores Dynamics CRM er et af de mest kritiske systemer og spiller en central rolle i virksomhedens udvikling. Er du klar til at være med på rejsen?

Din dag fyldes med
Som Front Office Supporter får du en vigtig rolle i drift, håndtering af henvendelser og oplæring af slutbrugere. Vi arbejder med Top Desk og optimerer løbende processer og vejledninger. Vi arbejder primært i Microsoft landskabet, og vores Dynamics løsning, består bl.a. af Customer Service, Sales og Portals.

  • Håndtering, fejlsøge og løse 1. og 2. Level support-opgaver på Clevers Dynamics CRM via personlige henvendelse, tickets, email, Teams/telefon.
  • Sørge for oplæring af slutbrugere og udarbejdelse af vejledninger.
  • Hjælpe med at inspirere og præge en superbruger-orienteret tilgang til forretningen.
  • Sikre god overdragelse til Support i hyper-care faser ved projekters afslutning.
  • Hjælpe slutbrugere med at visualisere data vha. udtræk af data, CRM Dashboard og visninger.

Vi forstiller os at du…

  • Har erfaring med lignende support rolle med mere end 200 brugere.
  • I dag arbejder i et Microsoft univers.
  • Er superbruger på Microsoft Dynamics 365 CRM / CE platformen.

Det er jo juletid, så vores ønskeliste fortsætter…
Du er en holdspiller, der trives i et team med mange samarbejdsflader, hvor man hjælper hinanden med at lykkes. Med din empati og imødekommenhed skaber du stærke relationer til både kolleger og partnere. Du er praktisk orienteret, god til at spotte muligheder og nysgerrig på alt fra årsager og adfærd til teknologi. Du bevarer roen i en dynamisk hverdag, foretrækker den personlige dialog frem for virtuelle møder og er en dygtig formidler, der gør teknik forståeligt for alle.

Ingen hierarkier eller solosejre i Clever
Hos Clever ser vi os selv mere som en organisme end som en organisation. Vi arbejder alle for at nå samme fælles mål – og så nytter det ikke, at vi arbejder hver for sig, i hver vores retning. Derfor finder du ingen solosejre eller hierarkier i Clever. Vi har heller ikke afdelinger og ledere i traditionel forstand. Vi hører hver især til ét team, men derfra arbejder vi frit sammen på kryds og tværs for at nå vores mål. Det kalder vi medledelse.

I Clever bruger vi derfor vores energi på at ansætte kloge, inspirerende, empatiske mennesker, der sammen kan finde den smarte vej og se verden fra nye vinkler. Undervejs siger vi nej til kandidater, der måske har de rette faglige kvalifikationer, men ikke har de menneskelige kvaliteter, som vi synes, er vigtige. For der skal være ligevægt mellem hjerte og hjerne i alt vi gør.

Du kan læse mere om, hvordan det er at arbejde hos Clever på: eller @LivetiClever på Instagram.

Clever er en innovativ virksomhed, som blev etableret i 2009 og er ejet af to af Danmarks mest ambitiøse energikoncerner, Andel (tidligere SEAS-NVE) og NRGi. I Clever sætter vi brugeren i førersædet og former fremtidens e-mobilitet, så det er nemt at køre elbil - og dét kræver opladning og ubegrænset frihed til at lade bilen op, uanset hvor du er – også på tværs af grænser. Du kan læse mere om Clever på

#J-18808-Ljbffr

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