Senior Specialty Reinsurance Treaty Claims Adjuster
1 week ago
THE ROLE
Responsible for handling claims from first advice to settlement, including the instruction of surveyors/adjusters &/or lawyers where appropriate, ensuring that Chaucer's records accurately reflect the current status of each claim.
MAIN RESPONSIBILITIES
- Responsible for determining coverage, setting reserves and settlement of claims in the role of Claims Agreement Party for various classes of business, Property & Specialty/Marine Treaty, written out of all Chaucer offices.
- Liaising with co-insuring Syndicates, companies and claims bureau on large or contentious claims (including issuing market circulars).
- Assigning, managing, controlling and liaising with relevant service providers during the life of a claim (including lawyers, loss adjusters, third party administrators).
- Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer's electronic claims records accurately reflect the current position.
- Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case development.
- Ensure that Chaucer's systems and procedures are up to date, are compliant with Lloyd's and FCA regulations, and are being adhered to within the department.
- Building and maintaining relationships with brokers, adjusters, agents, coverholders, TPA's and other service providers, dealing with them in an efficient, polite and professional manner.
- Provide oversight and review of delegated outsourcing arrangements.
- Liaising with Reinsurance and Underwriting departments on key issues.
- Work with Class Underwriters to monitor particular classes of business and identify claim activity within it, including suggesting remedial measures for the future.
- Respond to policyholder complaints via the established mechanism.
- Preparation and analysis of monthly/quarterly reports.
- Consult with Class Underwriters in situations where clarification of underwriting intent is required, where requests for ex-gratia/commercial settlements have been presented, and where coverage is disputed.
- Undertake business travel when necessary.
REGULATORY RESPONSIBILITIES
To provide guidance to Customers on:
- How to make and/or progress a claim;
- By supplying appropriate information to the Customer on any claim being handled;
- By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed;
- Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and,
- By ensuring that the principles of Treating Customers Fairly are upheld by Agents and Service Providers.
OUR REQUIREMENTS
RELEVANT EXPERIENCE
Essential
- Solid claims adjuster experience.
Desirable
- Specialty Reinsurance Treaty claims handling experience.
TECHNICAL SKILLS
Essential
- MS Office.
- Word.
- Excel (intermediate).
Desirable
- ECF experience (Lloyd's and LIRMA).
EDUCATION
Essential
- Lloyd's Introductory Test (or equivalent).
- GCSE Maths grade B or above (or equivalent).
Desirable
- ACII (or equivalent).
- A Level Maths grade C or above (or equivalent).
PERSONAL SKILLS
- Ability to work without direct supervision.
- Professional outlook.
- Very good interpersonal skills.
- Excellent organisational skills.
- Good communication and negotiation skills with the ability to liaise at all levels.
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