Senior Operations Manager

1 week ago


Copenhagen, Copenhagen, Denmark Copenhagen Coffee Lab Full time

Copenhagen Coffee Lab is a fast-paced, dynamic coffee roastery and cafe chain founded in Copenhagen in 2013. With over 35 locations across Denmark, Germany, France, and Portugal, we're always seeking talented professionals to join our team.

About the Role
  • We're looking for a motivated Senior Operations Manager to support our Store Manager in overseeing daily operations, staff management, and delivering exceptional customer experiences.

This is a unique opportunity to grow your career with a leading coffee company, where you'll have the chance to develop your leadership skills, gain experience in a fast-paced environment, and make a real impact on our business.

Key Responsibilities:
  • Support the Store Manager in managing day-to-day operations, including scheduling, employee supervision, and customer service.
  • Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction.
  • Mentor and train junior staff members to enhance their skills and knowledge.
  • Collaborate with the Store Manager to achieve sales targets, manage inventory, and control costs.
  • Foster a positive work environment, promoting teamwork, communication, and a culture of excellence.
Requirements:
  • Strong leadership and management skills, with experience in a similar role or industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • German and English language proficiency at speech and conversational levels.
  • Passion for delivering exceptional customer service and driving business growth.
What We Offer:
  • A competitive salary of approximately €40,000 - €55,000 per annum (dependent on experience).
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a dynamic, innovative company that values its employees and customers.
  • A collaborative, supportive work environment with a focus on teamwork and mutual respect.

If you're a motivated, results-driven professional looking for a new challenge, we'd love to hear from you



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