Audio and Video Technology Specialist
6 days ago
We are seeking an experienced Audio and Video Technology Specialist to join our team at GN Group.
About the RoleThis is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a passion for staying up-to-date with the latest developments in audio and video technology.
The ideal candidate will have 3-5 years of experience in a similar role and a bachelor's degree in a related field. They will be proficient in Microsoft Office suite and have excellent organizational, time management, communication, and presentation skills.
Key Responsibilities- Resolve technical issues escalated by Tier 1 Support
- Reproduce and resolve as many issues as possible and conduct sparring with Tier 3 colleagues when applicable
- Maintain a high level of technical expertise in audio and video technology and associated IT infrastructure
- Keep up-to-date with prominent applications for Unified Communications and meeting spaces like Microsoft Teams Rooms and Zoom Rooms
- Drive and own the tickets escalated to Tier 2, acting as ticket owner and point of contact for customers/stakeholders while that ticket remains in Tier 2
- Ensure that the customer escalation process is followed consistently within the Global Customer Experience Escalation Ladder
- Propose and communicate findings to the Global Customer Experience Knowledge & Learning Center to update the Support Knowledge Base and online content
- Provide training to Tier 1 Support Specialists
- A high standard of personal integrity & professionalism
- Bachelor's degree in a related field or combination of relevant education and experience
- 3–5 years in a similar role
- Familiar with test processes and methodologies
- Proficient with Microsoft Office suite (Teams, Word, Excel, OneNote)
- Excellent organizational, time management, communication, and presentation skills
- Ability to oversee meetings, present to an audience, and conduct solution training
- Good problem-solving and fault isolation skillset, a clear understanding of logic-based testing
- Have a thorough understanding of modern audio and video technologies but also commonly used collaboration solutions from various vendors, such as Teams, Teams Rooms, Zoom, Zoom Rooms, etc.
- 2+ years of experience with similar products and solutions, such as DECT and Bluetooth RF technology
- The capability to explain complex setups and solutions
- Great analytical and influencing skills
- Ability to assist in building and supporting business cases
- Fluent in English, additional languages are highly desirable
- Excellent communication skills, both written and verbal
- Ability to travel up to 20%
We offer a competitive salary of $90,000 - $110,000 per year, depending on experience, and a range of benefits including health insurance, retirement plan, and paid time off.
About UsWe are the GN Group, a leading intelligent hearing, audio, video, and gaming solutions company. We deliver technology that enhances the senses of hearing and sight, enabling people with hearing loss to overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
-
Audio and Video Technology Specialist
3 days ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeAbout GN GroupGN brings people closer through our innovative audio, video, and gaming solutions.We deliver technology that enhances the senses of hearing and sight.Role OverviewThis role offers an attractive estimated salary of $85,000 - $110,000 per annum.The Audio and Video Technology Specialist will be responsible for resolving technical escalations from...
-
Ballerup, Ballerup Kommune, Denmark GN Group Full timeWe are seeking a highly skilled Audio and Video Technology Specialist, Tier 2 to join our team at GN Group. This role will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key Responsibilities:Resolve technical issues escalated by...
-
Technical Audio and Video Specialist
1 week ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeCompany OverviewAt the GN Group, we strive to bring people closer through our innovative solutions in hearing, audio, video, and gaming. Our mission is to empower individuals with hearing loss to overcome real-life challenges and improve communication for businesses.Job DescriptionWe are seeking an experienced Technical Audio and Video Specialist to join our...
-
Audio and Video Support Specialist
4 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeTechnical Escalation Resolution ExpertAs a Technical Escalation Resolution Expert at GN, you will be responsible for resolving complex technical issues escalated from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. You will own all communication with internal and external...
-
Audio Technology Specialist
21 hours ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeJob DescriptionWe are seeking an experienced Audio Technology Specialist to join our team. As a key member of our support organization, you will be responsible for resolving technical escalations from lower-level support teams.About the RoleThis is an exciting opportunity to work with cutting-edge audio and video technology, and to collaborate with our...
-
Ballerup, Ballerup Kommune, Denmark GN Group Full timeCompany OverviewGN Group is a leading provider of intelligent hearing, audio, video, and gaming solutions. Our mission is to enhance the senses of hearing and sight, enabling people with hearing loss to overcome real-life challenges.Job DescriptionWe are seeking an experienced Advanced Technical Support Specialist to join our team in resolving technical...
-
Ballerup, Ballerup Kommune, Denmark GN Group Full timeRole OverviewAt the GN Group, we're seeking a skilled Human-Centered Researcher to join our team. As a Qualitative Evaluation Specialist, you will be responsible for designing and leading studies to evaluate our Audio-Video solutions. Your primary goal will be to identify user behaviors, attitudes, and challenges, providing actionable insights to inform...
-
Audio Solutions Specialist
2 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeAs a Technical Escalation Specialist at GN Group, you will be responsible for resolving complex technical issues escalated from Tier 1 support, working closely with the Tier 3 support team to ensure timely resolution. You will also be responsible for owning all communication with internal and external stakeholders while the ticket is in Tier 2.Key...
-
Senior Audio Systems Specialist
3 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAbout the RoleWe are seeking a Senior Audio Engineer and Machine Learning Specialist to join our Audio Technology team. As a key member of our team, you will be responsible for developing, evaluating, and improving DNN-based audio solutions for current and future products.Key ResponsibilitiesDevelop and improve DNN-based audio solutions for current and...
-
Audio Support Specialist
2 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeAbout UsGN Group brings people closer through our innovative audio and video solutions. We empower individuals with hearing loss to overcome real-life challenges, improve communication for businesses, and provide exceptional experiences for gaming enthusiasts.Job Title: Audio Support Specialist - Technical ExpertSalary Range:We offer a competitive salary...
-
Senior Audio Engineer/Acoustic Specialist
1 month ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeSenior Audio Engineer/Acoustic SpecialistWe are seeking a highly skilled Senior Audio Engineer/Acoustic Specialist to join our Audio Technology team. In this role, you will play a crucial part in enhancing our capabilities in optimizing the acoustic design and audio processing of future GN products.As a Senior Audio Engineer/Acoustic Specialist, you will...
-
Audio Engineering Expert
3 days ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeWe are seeking a seasoned Audio Engineer/Acoustic Specialist to join our Audio Technology team in Ballerup. In this role, you will enhance our capabilities in optimizing the acoustic design and audio processing of future GN products.As an experienced Senior Audio Engineer/Acoustic Specialist, you will contribute to our mission of Bringing People Closer. Your...
-
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeAbout the RoleWe are seeking a highly skilled Senior Audio Engineer and Machine Learning Specialist to join our Audio Technology team at GN Store Nord A/S. As a key member of our team, you will play a crucial role in enhancing our audio processing capabilities using deep neural networks (DNNs).Key ResponsibilitiesDevelop and improve DNN-based audio solutions...
-
Audio DSP Engineer
1 month ago
Ballerup, Ballerup Kommune, Denmark Jabra Full timeAbout the RoleWe are seeking an experienced Audio DSP Engineer to join our Audio DSP team at Jabra. As a key member of our team, you will be responsible for developing and implementing audio algorithms, working with various aspects of the audio platform, and collaborating with cross-functional teams.Key ResponsibilitiesDevelop and implement audio algorithms...
-
Audio Architect Leader
7 days ago
Ballerup, Ballerup Kommune, Denmark Jabra Full timeAt Jabra, we are leading major technology shifts with intelligent audio and video solutions.We are seeking a highly skilled and experienced Audio Software Architect to drive the audio software development efforts of our cutting-edge Headsets products.The successful candidate will play a critical role in designing audio solutions, collaborating closely with...
-
Audio Software Architect
1 month ago
Ballerup, Ballerup Kommune, Denmark Jabra Full timeAbout the RoleWe are seeking a highly skilled and experienced Audio Software Architect to drive the audio software development efforts of our cutting-edge Headsets products.As an Audio Software Architect, you will play a critical role in designing audio solutions, collaborating closely with our engineering team to ensure the successful execution of audio...
-
Senior Audio Systems Architect
5 days ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeUnlock Your Potential as an Embedded DSP Software LeadAt GN Store Nord A/S, we are shaping the future of audio and video solutions that bring people closer. We're excited to have an opportunity for a skilled Embedded DSP Software Lead to join our Headset Audio DSP software team.About UsWe enable people with hearing loss to overcome real-life challenges,...
-
Head of Video Innovation Product Strategy
3 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Group Full timeJob DescriptionPosition SummaryThe Head of Video Innovation Product Management will lead the development and commercialization of innovative video conferencing solutions, with a focus on new product development through close collaboration with Joint Design Manufacturer (JDM) partners.ResponsibilitiesNew Product Development (NPD):JDM Partner...
-
Ballerup, Ballerup Kommune, Denmark Jabra Full timeAbout GN JabraGN Jabra brings people closer through our innovative audio, video, and gaming solutions. We are a leading provider of intelligent hearing, audio, and video technology that enhances the senses of hearing and sight.Job Title: Machine Learning Engineer for Advanced Audio ProcessingEstimated Salary: $120,000 - $180,000 per year, depending on...
-
Audio DSP Architect Lead
3 weeks ago
Ballerup, Ballerup Kommune, Denmark GN Store Nord AS Full timeUnlock Your Potential as an Audio DSP ArchitectAt GN Store Nord A/S, we are committed to bringing people closer through our innovative audio and video solutions. As a leading company in the industry, we are seeking an experienced Audio DSP Architect to join our team.The Role You Will PlayAs an Audio DSP Architect, you will be responsible for designing and...