Audio and Video Support Specialist

Company OverviewAt the GN Group, we strive to bring people closer through our innovative solutions in hearing, audio, video, and gaming. Our mission is to empower individuals with hearing loss to overcome real-life challenges and improve communication for businesses.Job DescriptionWe are seeking an experienced Technical Audio and Video Specialist to join our...

We are seeking a highly skilled Audio and Video Technology Specialist, Tier 2 to join our team at GN Group. This role will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key Responsibilities:Resolve technical issues escalated by...

About UsGN Group brings people closer through our innovative audio and video solutions. We empower individuals with hearing loss to overcome real-life challenges, improve communication for businesses, and provide exceptional experiences for gaming enthusiasts.Job Title: Audio Support Specialist - Technical ExpertSalary Range:We offer a competitive salary...

Role OverviewAt the GN Group, we're seeking a skilled Human-Centered Researcher to join our team. As a Qualitative Evaluation Specialist, you will be responsible for designing and leading studies to evaluate our Audio-Video solutions. Your primary goal will be to identify user behaviors, attitudes, and challenges, providing actionable insights to inform...

As a Technical Escalation Specialist at GN Group, you will be responsible for resolving complex technical issues escalated from Tier 1 support, working closely with the Tier 3 support team to ensure timely resolution. You will also be responsible for owning all communication with internal and external stakeholders while the ticket is in Tier 2.Key...

About the RoleWe are seeking a Senior Audio Engineer and Machine Learning Specialist to join our Audio Technology team. As a key member of our team, you will be responsible for developing, evaluating, and improving DNN-based audio solutions for current and future products.Key ResponsibilitiesDevelop and improve DNN-based audio solutions for current and...

About the RoleWe are seeking a highly skilled Senior Audio Engineer/Acoustic Specialist to join our Audio Technology team at GN Store Nord A/S. As a key member of our team, you will play a crucial role in enhancing our capabilities in optimizing the acoustic design and audio processing of future GN products.Key ResponsibilitiesUse our acoustic simulation...

Senior Audio Engineer/Acoustic SpecialistWe are seeking a highly skilled Senior Audio Engineer/Acoustic Specialist to join our Audio Technology team. In this role, you will play a crucial part in enhancing our capabilities in optimizing the acoustic design and audio processing of future GN products.As a Senior Audio Engineer/Acoustic Specialist, you will...

As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Responsibilities:Resolve...

Job SummaryWe are seeking a highly skilled Technical Escalation Resolution Expert to join our team at GN Group. As a Jabra Support Specialist, you will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable.Key Responsibilities:Resolve...

As a Technical Support Specialist, you will play a vital role in resolving complex technical issues related to audio and video solutions. Your expertise will be crucial in consulting with the Tier 3 support team and escalating tickets when necessary.Key Responsibilities: Resolve technical issues escalated by Tier 1 Support Reproduce and resolve issues with...

Customer Support RoleWe're seeking a skilled Technical Support Specialist to join our Product Support Team. As a key member of our team, you'll deliver exceptional customer experiences through technical support via phone, email, and chat. Your primary responsibilities will include:Providing Tier 2 technical support and solutions to customers.Educating...

About the RoleWe are seeking a highly skilled Senior Audio Engineer and Machine Learning Specialist to join our Audio Technology team at GN Store Nord A/S. As a key member of our team, you will play a crucial role in enhancing our audio processing capabilities using deep neural networks (DNNs).Key ResponsibilitiesDevelop and improve DNN-based audio solutions...

Key Responsibilities:You will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key Skills:Resolve technical issues...

Technical Escalation SpecialistYou will be responsible for resolving complex technical issues escalated from Tier 1 support, collaborating with the Tier 3 support team to resolve these issues, and escalating them to Tier 3 when necessary. While the issue is being resolved in Tier 2, you will be the primary point of contact for internal and external...

Key ResponsibilitiesYou will be responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, you will own all communication with internal and external stakeholders.Key RequirementsHigh standard of personal...

Job Title SummaryThe Sales Manager for Video Solutions will develop and execute a video sales plan in Japan, achieving Japan sales budget for video and contributing to the APAC and Global video sales target each financial cycle. The role reports directly to the Sales Team leader and will be responsible for executing the plan and achieving targets associated....

Job Title: Support SpecialistWe're Jabra, a company that makes life sound better by developing intelligent sound solutions. We're looking for a Support Specialist to join our team.About the RoleThe Support Specialist will be responsible for delivering customer-focused technical support for our products via phone, email, and chat. This role requires strong...

About the RoleWe are seeking an experienced Embedded Software Manager to join our team at Jabra, located in Ballerup, Denmark. As a key member of our global engineering organization, you will contribute to the development of innovative audio/video products.Your Key ResponsibilitiesYou will manage and support several teams of skilled software engineers in...

As a Jabra Support Specialist, you will be responsible for resolving complex technical issues escalated from Tier 2 support. This role requires strong communication skills to own support ticket communication with internal and external stakeholders.Key Responsibilities:Take ownership and resolve technical issues escalated from Tier 2 SupportReproduce, and...