Master Robotics Engineer

17 hours ago


Roskilde, Roskilde Kommune, Denmark Intuitive Full time

At Intuitive, we are united behind our mission: to enhance minimally invasive care through intelligent technology and innovative solutions. With a legacy of over 25 years in robotic-assisted surgery, we strive to foster an inclusive and diverse team dedicated to making a meaningful impact.

We believe great ideas can come from anywhere, and we empower our team members to bring their authentic selves to work every day. Passionate individuals who share our commitment to advancing healthcare drive our culture, grounded in integrity, a strong capacity to learn, and a passion for innovation.

The Field Service Engineer II will play a pivotal role in managing Customer Technical Relations after the point of Sale on all Intuitive Surgical Products within an assigned territory. This position requires working independently, prioritizing technical escalations, and establishing expectations with both the direct customer and other Intuitive surgical employees.

Key Responsibilities:
  • SUPPORT ALL DA VINCI SURGICAL PLATFORMS
  • Analyze customer requirements to ensure effective system installation by providing pre-site planning and installation coordination with the customer.
  • Able to autonomously manage and schedule both planned and unplanned appointments with customers to ensure maximum system reliability, functionality, and uptime guarantees are achieved.
  • Assess and determine follow-up visits to ensure maximum system reliability.
  • Use discretion and independent judgment when assessing the functionality and repairing Intuitive Surgical products.
  • Provide technical training and support as required.
  • Independently manage administrative duties, including spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contracts billings, system configurations, and data in the call escalation database.
  • Support sales training and marketing events by analyzing potential issues and developing strategies to resolve them.

We offer a competitive salary range of $95,000 - $135,000 per year, depending on experience, plus benefits, including comprehensive health insurance, retirement savings plan, and paid time off.

Qualifications:
  • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive coursework or study in the field of engineering or applied science.
  • 3-7 years of experience as a Field Service Engineer required, with medical device experience preferred.
  • Strong written and oral communication skills.
  • Good interpersonal skills.
  • Good administrative and record-keeping skills.
  • Good knowledge of Operating Room protocol.
  • Track record of solid customer relationships with surgeons and hospital staff.
  • Proven ability to independently troubleshoot complex electro-mechanical systems.
  • Ability to travel up to 50%, dependent upon account distribution.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.



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