Technical Support Specialist for On-Site IT Services
6 days ago
Job Overview
We are seeking a highly skilled Technical Support Specialist to join our On-Site IT Services team in Denmark. As a key member of our team, you will be responsible for delivering exceptional technical support services to end-users.
About the Role
The successful candidate will have at least 2+ years of experience in a similar role and possess excellent communication skills. You will be responsible for handling hardware work orders, performing best-in-class service and support, and executing on automation of IT support processes.
Your Key Responsibilities
- Handle orders and stock management tasks
- Perform installation, break-fix, and testing of IT hardware
- Knowledge sharing among colleagues to create and implement best practices
- Deliver services within agreed service levels and focus on end-user satisfaction
- Automation of IT support processes and tasks
Your Qualifications
- Professional level English (spoken and written), knowledge of Danish is a plus
- Good knowledge of Microsoft products (Office 365)
- BMC Helix
- Good knowledge of computers/Networking/IT infrastructure
- WIN10 and WIN11 experience
- Coding skills are an advantage
Working with Us
As a Nordea Bank Norge ASA employee, you'll be part of a global team supporting Nordics, Estonia, and Poland. We're committed to creating an inclusive workplace where diverse backgrounds, experiences, and traits make us better at serving customers and communities.
What We Offer
We offer a competitive salary range of NOK 550,000 - 650,000 per year, depending on your qualifications and experience. If you're passionate about technology and customer service, we encourage you to submit your application by August 12th, 2024.
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