IT Support Specialist for On-Site Hardware Services
3 weeks ago
About the Role
As an IT Support Specialist for On-Site Hardware Services, you will be responsible for delivering high-quality IT support to our end-users within the On-Site Support Team 1 located in Denmark (Høje Taastrup).
Key Responsibilities
- Perform hardware work orders to ensure timely and efficient delivery of IT services.
- Install, break-fix, and test IT hardware to meet end-user requirements.
- Collaborate with colleagues to share knowledge and best practices for IT support.
- Deliver services within agreed service levels and focus on end-user satisfaction.
- Automate IT support processes and tasks to improve efficiency.
Requirements
- 2+ years of experience in a similar role.
- Professional level English (spoken and written), knowledge of Danish is a plus.
- Knowledge of IT tools and Microsoft products (Office 365).
- BMC Helix and good knowledge of computers/Networking/IT infrastructure.
- WIN10 and WIN11 experience, coding skills are an advantage.
About Us
At Nordea, we value diversity, inclusivity, and teamwork. We believe that our employees' diverse backgrounds, experiences, and characteristics make us better at serving customers and communities.
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