Technical Product Expert

3 days ago


Copenhagen, Copenhagen, Denmark Ordrestyring Full time

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Ordrestyring and HVD Group. As a key member of our Technical Services group, you will work closely with our internal teams and stakeholders to deliver exceptional support and expertise.

About the Role

The Technical Support Engineer will be responsible for providing advanced technical support to our teams and stakeholders, developing and maintaining database correction scripts, and collaborating with our Support function to address complex customer issues.

Your Responsibilities

  • You will provide L3 support to Customer Support teams, Professional Services, and Key Business Unit stakeholders.
  • You will develop and maintain database correction scripts, ensuring they are up-to-date and apply necessary patches for optimal database health.
  • You will collaborate with the Support function to address complex issues affecting customers and act as an escalation point.
  • You will monitor database systems for potential issues, generate reports on performance, and document incidents and resolutions.

Qualifications and Requirements

  1. Bachelor's degree in computer science or a related field.
  2. A minimum of 5 years' experience working with craft or construction business solutions.
  3. Familiarity with Agile development methodologies.
  4. Fluency in English and proficiency in a Nordic language.
  5. Strong analytical and problem-solving skills.
  6. Excellent communication and collaboration skills.


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