Technical Support Expert
2 weeks ago
We are looking for a Technical Support Expert to join our Product Success team and help us enhance customer satisfaction.
Key Responsibilities:- Understand and learn our software products and the industry they serve.
- Respond promptly to all inbound support requests.
- Provide email, chat, phone, and video support to customers.
- Escalate issues to relevant stakeholders for timely resolution.
- Develop strong relationships with colleagues and clients.
- Promote a seamless customer experience by collaborating on customer-focused initiatives.
You'll be successful if you are:
- A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
- A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
- An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
- Able to balance multiple customer needs and responsibilities.
- Tech-savvy and comfortable navigating various SaaS tools.
- Familiarity with Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk is an advantage.
Candidates from diverse backgrounds are encouraged to apply if they meet most of the requirements.
Work Environment:Aalborg, North Denmark Region, Denmark
Compensation:Dkk 55,000 - Dkk 85,000 per year
Job Type:Remote job
Tags:- SaaS
- Writer
- Support
- Software
- Testing
- Video
- Senior
- Operations
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