Technical Support Expert

2 weeks ago


Aalborg, Ålborg Kommune, Denmark Promote Project Full time

We are looking for a Technical Support Expert to join our Product Success team and help us enhance customer satisfaction.

Key Responsibilities:
  • Understand and learn our software products and the industry they serve.
  • Respond promptly to all inbound support requests.
  • Provide email, chat, phone, and video support to customers.
  • Escalate issues to relevant stakeholders for timely resolution.
  • Develop strong relationships with colleagues and clients.
  • Promote a seamless customer experience by collaborating on customer-focused initiatives.

You'll be successful if you are:

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
  • Able to balance multiple customer needs and responsibilities.
  • Tech-savvy and comfortable navigating various SaaS tools.
  • Familiarity with Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk is an advantage.

Candidates from diverse backgrounds are encouraged to apply if they meet most of the requirements.

Work Environment:

Aalborg, North Denmark Region, Denmark

Compensation:

Dkk 55,000 - Dkk 85,000 per year

Job Type:

Remote job

Tags:
  • SaaS
  • Writer
  • Support
  • Software
  • Testing
  • Video
  • Senior
  • Operations


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