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Customer Success Representative
2 weeks ago
Delivering Exceptional Customer Experiences in the Healthcare Sector
About Teton
We're dedicated to providing an indispensable AI nurse companion for care staff, transforming patient care and operations across the entire healthcare industry. Our AI-powered solution alleviates administrative inefficiencies and observational tasks, empowering healthcare professionals to focus on what matters most – patient care.
Our Solution:
We leverage proprietary computer vision technology to enhance workflow optimization, decision-making, and patient outcomes. Our AI nurse companion creates a seamless healthcare experience for both patients and providers, providing unprecedented access to real-time data insights.
Key Responsibilities:
- Work closely with technical project managers and customer stakeholders to ensure successful installations of our hardware on-site.
- Develop strong relationships with front-line customers through empathy and problem-solving skills, which may involve joining night shifts.
- Collaborate with product and engineering teams to calibrate and troubleshoot our solution.
- Provide excellent customer service, resolving issues promptly and professionally.
- Partner with business development teams to identify expansion opportunities and capitalize on them.
- Contribute to ongoing enhancements of our product and service based on customer feedback and needs.
Qualifications:
- Proven experience as a Customer Success Manager in SaaS or other tech-enabled services.
- Background in the healthcare sector, such as elderly care or social sciences like anthropology or sociology.
- Proactive, passionate, and team-oriented individual who enjoys visiting customers regularly.
- Adept at onboarding and training new users.
- Excited about being part of a team that implements solutions and initiates new customer relationships.
- Excellent structuring and planning skills.
- Curious and outgoing profile with excellent interpersonal skills.
- Danish speaking.
- Valid driver's license and personal vehicle.
