Customer Experience Coordinator

2 weeks ago

Copenhagen, Copenhagen, Denmark European Sperm Bank Full time
Your Role
">As a Client Care Assistant, you will play a vital role in our international sales team based in Copenhagen. Your primary responsibility will be to handle administrative tasks for our Client Care Team, ensuring seamless communication with clients and clinics.

You will be responsible for sending compliant documentation to clinics, assisting clients in finding the right donor, handling orders and shipment requests, and supporting our System Specialist with back-office and other practical tasks.

In addition, you will provide personalized service to clients via email, phone, and chat, ensuring timely and competent communication with clients and clinics.

Key Performance Indicators
">Your success in this role will be measured by your ability to:

* Ensure timely and competent communication with clients and clinics

* Meet client expectations and deliver exceptional customer experiences

* Handle administrative tasks efficiently and effectively

* Collaborate with your team members to achieve shared goals and objectives

Requirements
">To succeed in this role, you will need:

* Excellent communication skills

* A warm and welcoming demeanor

* The ability to adapt your communication style to suit different client needs

* Fluency in English (spoken and written)

* A background in hospitality or healthcare is desirable, but not essential

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