Customer Experience Coordinator

2 weeks ago


Copenhagen, Copenhagen, Denmark momondo Full time
Digital Engagement at KAYAK

We're looking for a Customer Experience Coordinator to drive email marketing communication efforts globally. This role will involve working with cross-functional teams to develop, build, and execute campaigns, ensuring seamless execution and timely delivery.

Main Responsibilities
  • Collaborate with global teams to support end-to-end processes for all email & push marketing campaigns.
  • Develop and execute campaign optimization strategies using A/B testing and segmentation.
  • Support various strategic programs via manual and triggered campaigns across the customer lifecycle.
  • Build and deploy email/push marketing campaigns in ESP, requiring experience with HTML/CSS.
  • Monitor campaign performance metrics and provide insights to Engagement Marketing and cross-functional teams.
  • Work to continuously improve all metrics, including deliverability, opens, clicks, and revenue.


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