Customer Service Representative with Norwegian or Swedish Language Skills

1 day ago


København NV, Denmark RS Group plc Full time

About RS Group plc

At RS Group plc, we've been solving engineering problems for over 80 years. Our purpose is to make amazing happen for a better world.

We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. Our product range includes over 700,000 in-stock and over 3 million unstocked products, serving more than 1.2 million customers.

We're looking for a talented individual to join our team as a Customer Service Executive with Norwegian or Swedish language skills. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, driving excellence in key performance indicators (KPIs), and supporting our sales operations.

Key Responsibilities

  • Drive excellence in KPI performance across live chat, email, and telephone interactions
  • Deliver a premium customer experience in the local language to enhance our Net Promoter Score (NPS)
  • Support sales operations by amplifying our capacity for smaller quotes, mastering the art of upselling, and providing unwavering support for local campaigns

Requirements

  • Experience in working with customers
  • Fluent level of Norwegian or Swedish and communicative level of English
  • Experience in working in SAP will be an advantage
  • Willing to learn and can-do attitude
  • Team player

What We Offer

We invest in our employees' development and wellbeing, building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social, and Governance (ESG) action plan.

Join us and help us think big, do more, and unleash your brilliance to make amazing things happen.



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