Global Problem Manager
1 day ago
About Us
">At Novo Nordisk A/S, we're a leading global healthcare company dedicated to making a difference in the lives of people living with diabetes and other chronic conditions. Our commitment to innovation and excellence drives us to deliver high-quality treatments that improve patient outcomes.
">Job Description
">We're seeking a seasoned Global Problem Manager to join our Business Support function in DD&IT PS AM. This critical role requires a strategic thinker who can drive IT Service Management processes and tooling across our global production sites.
">Your Key Responsibilities
">- ">
- Develop and implement problem management processes based on standard ServiceNow best practices.">
- Collaborate with production site teams to train and upskill Problem Managers.">
- Promote a culture of continuous improvement by facilitating a Problem Manager Community.">
- Monitor adherence to ITIL processes and identify areas for improvement.">
- Provide regular reporting and insights to stakeholders using ServiceNow dashboards.">
- Prioritize and resolve globally shared incidents through effective problem-solving.">
Requirements
">- ">
- Bachelor's degree in Computer Science, Information Technology, or a related field.">
- Minimum 5 years of experience in IT Operations, preferably in a production environment.">
- Proven expertise in ITIL processes, ServiceNow configuration, and problem-solving methodologies.">
- Strong analytical and communication skills, with experience in facilitating training sessions.">
- Ability to work collaboratively with cross-functional teams and stakeholders.">
- Fluent in written and spoken English, with proficiency in multiple languages an asset.">
- A results-driven mindset with a passion for delivering exceptional service.">
- Proficiency in data analysis and visualization tools like ServiceNow.">
Our Culture
">We value diversity, inclusivity, and teamwork. Our collaborative environment encourages open communication, creativity, and growth opportunities. Join us in shaping the future of healthcare and making a lasting impact.
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