Global Problem Manager

1 day ago


Ballerup, Ballerup Kommune, Denmark Novo Nordisk AS Full time

About Us

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At Novo Nordisk A/S, we're a leading global healthcare company dedicated to making a difference in the lives of people living with diabetes and other chronic conditions. Our commitment to innovation and excellence drives us to deliver high-quality treatments that improve patient outcomes.

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Job Description

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We're seeking a seasoned Global Problem Manager to join our Business Support function in DD&IT PS AM. This critical role requires a strategic thinker who can drive IT Service Management processes and tooling across our global production sites.

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Your Key Responsibilities

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  1. ">
  2. Develop and implement problem management processes based on standard ServiceNow best practices.">
  3. Collaborate with production site teams to train and upskill Problem Managers.">
  4. Promote a culture of continuous improvement by facilitating a Problem Manager Community.">
  5. Monitor adherence to ITIL processes and identify areas for improvement.">
  6. Provide regular reporting and insights to stakeholders using ServiceNow dashboards.">
  7. Prioritize and resolve globally shared incidents through effective problem-solving.">
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Requirements

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  • Bachelor's degree in Computer Science, Information Technology, or a related field.">
  • Minimum 5 years of experience in IT Operations, preferably in a production environment.">
  • Proven expertise in ITIL processes, ServiceNow configuration, and problem-solving methodologies.">
  • Strong analytical and communication skills, with experience in facilitating training sessions.">
  • Ability to work collaboratively with cross-functional teams and stakeholders.">
  • Fluent in written and spoken English, with proficiency in multiple languages an asset.">
  • A results-driven mindset with a passion for delivering exceptional service.">
  • Proficiency in data analysis and visualization tools like ServiceNow.">
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Our Culture

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We value diversity, inclusivity, and teamwork. Our collaborative environment encourages open communication, creativity, and growth opportunities. Join us in shaping the future of healthcare and making a lasting impact.



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