Process Improvement Lead

1 day ago


Ballerup, Ballerup Kommune, Denmark Novo Nordisk AS Full time

About Us

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Novo Nordisk A/S is a pioneering global healthcare company striving to create a better world for people affected by diabetes and other chronic conditions. For over a century, we've been driven by a passion for innovation and a commitment to making a difference.

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Job Description

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We're seeking a highly motivated Process Improvement Lead to join our Business Support function in DD&IT PS AM. As a key member of our team, you'll focus on standardizing, driving, and implementing IT Service Management processes and tooling across our global production sites.

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Your Key Responsibilities

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  • Develop and implement IT Service Management processes based on industry best practices and ServiceNow.">
  • Collaborate with production site teams to design and deliver training programs for Problem Managers.">
  • Establish a Problem Manager Community to promote knowledge sharing and collaboration.">
  • Monitor and analyze metrics to identify areas for process improvement.">
  • Design and develop dashboards to visualize process performance and provide actionable insights.">
  • Prioritize and resolve globally shared incidents through effective problem-solving.">
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Requirements

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  • Master's degree in Information Technology, Business Administration, Engineering, or a related field.">
  • Minimum 5 years of experience in IT Operations, preferably in a production environment.">
  • Proven expertise in ITIL processes, ServiceNow configuration, and problem-solving methodologies.">
  • Strong analytical and communication skills, with experience in facilitating training sessions.">
  • Ability to work collaboratively with cross-functional teams and stakeholders.">
  • Fluent in written and spoken English, with proficiency in multiple languages an asset.">
  • A results-driven mindset with a passion for delivering exceptional service.">
  • Proficiency in data analysis and visualization tools like ServiceNow.">
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Our Values

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We're committed to creating a workplace where everyone has the opportunity to thrive and contribute to our mission of improving lives. Join us in shaping the future of healthcare and making a lasting impact.



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