Process Improvement Lead
1 day ago
About Us
">Novo Nordisk A/S is a pioneering global healthcare company striving to create a better world for people affected by diabetes and other chronic conditions. For over a century, we've been driven by a passion for innovation and a commitment to making a difference.
">Job Description
">We're seeking a highly motivated Process Improvement Lead to join our Business Support function in DD&IT PS AM. As a key member of our team, you'll focus on standardizing, driving, and implementing IT Service Management processes and tooling across our global production sites.
">Your Key Responsibilities
">- ">
- Develop and implement IT Service Management processes based on industry best practices and ServiceNow.">
- Collaborate with production site teams to design and deliver training programs for Problem Managers.">
- Establish a Problem Manager Community to promote knowledge sharing and collaboration.">
- Monitor and analyze metrics to identify areas for process improvement.">
- Design and develop dashboards to visualize process performance and provide actionable insights.">
- Prioritize and resolve globally shared incidents through effective problem-solving.">
Requirements
">- ">
- Master's degree in Information Technology, Business Administration, Engineering, or a related field.">
- Minimum 5 years of experience in IT Operations, preferably in a production environment.">
- Proven expertise in ITIL processes, ServiceNow configuration, and problem-solving methodologies.">
- Strong analytical and communication skills, with experience in facilitating training sessions.">
- Ability to work collaboratively with cross-functional teams and stakeholders.">
- Fluent in written and spoken English, with proficiency in multiple languages an asset.">
- A results-driven mindset with a passion for delivering exceptional service.">
- Proficiency in data analysis and visualization tools like ServiceNow.">
Our Values
">We're committed to creating a workplace where everyone has the opportunity to thrive and contribute to our mission of improving lives. Join us in shaping the future of healthcare and making a lasting impact.
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