Customer Service Quality Assurance Specialist

14 hours ago


Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full time

About the Role

As a Customer Service QA Professional at Novo Nordisk A/S, you will be responsible for ensuring that our customer service processes are of the highest quality and compliant with regulatory requirements. This is an exciting opportunity to join a dynamic team that is passionate about delivering excellent customer experiences.

Key Responsibilities

  • Develop and implement compliant customer service processes that meet business needs.
  • Provide QA input on process design and implementation, ensuring alignment with regulatory and internal requirements.
  • Review and approve corporate documentation and training materials related to customer service.
  • Participate in process management activities and improvement initiatives.
  • Maintain awareness of regulatory changes and identify potential impacts on customer service.

Qualifications and Requirements

  • A master's degree in Management or a related field.
  • Experience in customer service processes and quality assurance.
  • Excellent communication and stakeholder management skills.
  • Fluency in English.
  • Knowledge of GxP requirements and/or ISO9000 and ISO13485 is advantageous.

About the Team

The Digital Health & Staffs Quality department is a group of engaged and motivated QA Specialists and Project Managers who are responsible for global Digital Health projects and solutions. We act as a Digital Health Quality Competency Center for Novo Nordisk world-wide and provide QA oversight for various processes within the company.

Culture and Values

We strive for excellence without fixating on perfection. We drive change and innovation through scientific discovery and collaboration. At Novo Nordisk A/S, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world. We are committed to creating an inclusive culture that celebrates diversity and promotes equality of opportunity for all employees.



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