ServiceNow Product Owner

2 weeks ago

Copenhagen, Copenhagen, Denmark DNV Full time

Job Summary

DNV is seeking a skilled Product Owner for ServiceNow to lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the Superior Customer Experience (SCE) Program.

Key Responsibilities

  • Project Delivery Ownership: Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the Superior Customer Experience (SCE) Program at DNV Business Assurance.
  • Requirement Gathering and Backlog Management: Gather requirements, manage the product backlog, and validate DNV BUSINESS ASSURANCE BA's priorities and needs.
  • Vision and Roadmap Development: Support towards vision and roadmap development along with the program manager to be fulfilled by the development teams, ensuring alignment with business goals and strategic objectives.
  • Stakeholder Communication: Act as the primary contact between stakeholders and development teams to ensure clear communication and understanding.
  • ServiceNow CSM Module Implementation: Oversee the design and implementation of the ServiceNow Customer Service Management (CSM) module, ensuring it meets business requirements and industry standards.
  • Stakeholder Collaboration: Work with internal and external stakeholders, including consulting teams, to maximize product value.
  • Continuous Improvement and Maintenance: Lead the continuous development, deployment, and maintenance of ServiceNow capabilities in CSM to improve customer service operations and overall customer satisfaction in line with the SCE Program vision.

Preferred Qualifications

Education

  • Bachelor's or master's degree in computer science, Information Systems, Business Administration, or related field.
  • ServiceNow Certified Implementation Specialist (CISCSM) certification.

Experience

  • Minimum of 3 years of experience as a Product Owner or similar role, focusing on ServiceNow and Customer Service Management.
  • Experience supporting Customer Service, Sales Support, Technical Support, or Contact Center units.
  • Proficiency with Agile/Scrum methodologies and tools.

Technical and Functional Knowledge

  • Strong hands-on experience with ServiceNow, particularly in the Customer Service Management module.
  • Proficiency in managing workflows, business rules, UI policies, and other ServiceNow components.
  • Deep understanding of customer service processes and case management best practices.
  • Experience in implementing and optimizing customer service solutions.

Other Skills

  • Excellent communication skills with the ability to work effectively with cross-functional teams.
  • Strong analytical and problem-solving abilities.
  • Proven track record of managing complex projects and delivering high-quality results.

Equal Opportunity Employer

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

  • Product Owner

    3 weeks ago

    Copenhagen, Copenhagen, Denmark DNV Full time

    Job SummaryWe are seeking a highly skilled Product Owner to lead the delivery of ServiceNow projects and ensure alignment with concurrent initiatives across other project teams within the Superior Customer Experience (SCE) Program at DNV Business Assurance.Key ResponsibilitiesLead the delivery of ServiceNow projects, ensuring alignment with concurrent...

  • Product Manager

    4 weeks ago

    Copenhagen, Copenhagen, Denmark DNV Full time

    Job SummaryWe are seeking a highly skilled Product Manager to lead the implementation and maintenance of our ServiceNow product. The successful candidate will be responsible for ensuring the successful delivery of ServiceNow projects, collaborating with stakeholders, and achieving the objectives of the work pack.Key ResponsibilitiesLead the delivery of...

  • Product Owner CRM

    1 month ago

    Copenhagen, Copenhagen, Denmark Schibsted Danmark Full time

    About the RoleWe are seeking a highly skilled Product Owner to join our CRM-team at Schibsted Marketing Services (SMS). As a Product Owner, you will be responsible for shaping the future of our business data landscape and driving innovation in our CRM-platform.Key ResponsibilitiesManage and prioritize the backlog for the invoicing area, identifying business...

  • Product Owner CRM

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Schibsted Danmark Full time

    About the RoleWe are seeking a highly skilled Product Owner to join our CRM team at Schibsted Danmark. As a Product Owner, you will be responsible for shaping the future of our business data landscape and driving innovation in customer experience.Key ResponsibilitiesManage and prioritize the backlog for the invoicing area, identifying business needs by...

  • Product Owner, Digital, Analytics

    2 months ago

    Copenhagen, Copenhagen, Denmark Telia Company Full time

    Om jobbetSom Product Owner i vores Digital, Analytics & IT afdeling vil du spille en central rolle i at sikre, at vores produkter opfylder kundernes behov og virksomhedens mål. Du vil samarbejde tæt med udviklingsteams, stakeholders og andre Product Owners for at drive produktudviklingen fremad under Scaled Agile Framework (SAFe).Udfordringer og...

  • Product Owner

    1 month ago

    Copenhagen, Copenhagen, Denmark CoreSearch Vision AS Full time

    Product Owner - Cloud PlatformConfigit is seeking a seasoned Product Owner to spearhead the digital transformation journey of their cloud platform development team. As a key member of the team, you will be instrumental in defining and executing the cloud product strategy, driving the product vision for Configit's SaaS offerings, and engaging with key...

  • Product Owner

    1 month ago

    Copenhagen, Copenhagen, Denmark Ramboll Full time

    About the RoleWe are seeking a highly skilled Product Owner to lead our sales efforts and drive the growth of our risk management platform in Denmark and other Nordic countries. As a Product Owner, you will be responsible for developing and executing the product strategy, working closely with cross-functional teams to ensure the delivery of high-quality...

  • Product Owner

    6 hours ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    About the RoleWe are seeking an experienced Senior Digital Product Owner to join our R&D IT & Digital team at Genmab, focusing on QC Lab Systems. As a key member of our Agile Team, you will lead the development of innovative antibody products and therapies that transform the lives of patients with cancer.Key Responsibilities:Develop and maintain a clear...

  • Technical Product Owner for Software Engineering Platforms

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Novo Nordisk Full time

    We are seeking a skilled Technical Product Owner to join our team in the Software Engineering Platforms department at Novo Nordisk. As a Technical Product Owner, you will be responsible for preparing and driving the product vision, roadmap, backlog stakeholder management, and prioritization.Key responsibilities include:Being the Product Owner of one or more...

  • Senior Product Owner, CMC, R&D Digital Products

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Genmab AS Full time

    About the RoleWe are seeking a skilled Senior Digital Product Owner to join our R&D IT & Digital team, focusing on QC Lab Systems. The ideal candidate will have a strong background in laboratory information management systems (LIMS) and a deep understanding of quality control processes, IT systems, and equipment in a laboratory environment.Key...

  • Functional Product Owner Procurement Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    OpportunityAs a key member of the Procurement Platform organization, the Functional Product Owner Procurement Specialist will bring deep procurement process expertise to define business requirements for the development of digital procurement products in the Platform and Tech enabled transformation. This transformation will help Maersk grow its ambitions for...

  • Senior Digital Product Owner, CMC, R&D Digital Products

    1 month ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    About the RoleWe are seeking a highly skilled Senior Digital Product Owner to join our R&D IT & Digital team, focusing on QC Lab Systems. As a key member of our team, you will be responsible for leading the development of top-notch antibody products and innovative therapies that are making a difference in the lives of patients.Key ResponsibilitiesDevelop and...

  • Platform Product Owner

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Join Maersk's Digital TransformationMaersk, the world's largest shipping company, is undergoing a digital transformation to become an industrial digital giant. As a Platform Product Owner, you will play a key role in building the future digital pricing solution.About the RoleThe Platform Product Owner will be responsible for identifying opportunities and...

  • Experienced Product Owner for Digital Insurance Solutions

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Scalepoint Technologies Switzerland GmbH Full time

    About the RoleWe are seeking an experienced Product Owner to play a central role in taking our claims solution to the next level. As a Product Owner, you will be responsible for understanding business needs, providing input to the roadmap, guiding your team, defining features, prioritizing the product backlog, and ensuring groundbreaking functionality, high...

  • Product Owner

    2 days ago

    Copenhagen, Copenhagen, Denmark Factbird Full time

    About the RoleFactbird is seeking a seasoned Product Owner to spearhead the development of exceptional customer experiences and cloud solutions. As the primary customer advocate, you will drive product growth by translating customer needs into actionable insights.Key ResponsibilitiesDevelop and maintain a deep understanding of customer requirements,...

  • Product Owner for Invoicing and Data Analytics

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Schibsted Danmark Full time

    Are you passionate about customer data and its transformative power within CRM?We are on the lookout for a dynamic and influential Product Owner for Invoicing and Data Analytics to our CRM-team, who will shape the future of our business data landscape. You will be responsible for the invoice process within the SMS system stack and CRM platform, ensuring...

  • Product Owner

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Ramboll Full time

    About the RoleWe are seeking a highly skilled Product Owner to lead our sales efforts and drive the growth of our risk management platform in Denmark and other Nordic countries.As a Product Owner, you will be responsible for developing and executing sales strategies, building strong relationships with clients, and driving the adoption of our risk management...

  • Senior Digital Product Owner, CMC, R&D Digital Products Specialist

    1 month ago

    Copenhagen, Copenhagen, Denmark Genmab AS Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Digital Product Owner to join our R&D IT & Digital team, focusing on QC Lab Systems. As a key member of our team, you will be responsible for leading the development of top-notch antibody products and innovative therapies that are making a difference in the lives of patients and influencing...

  • Platform Product Owner

    2 months ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Join Maersk's Team as a Platform Product OwnerMaersk, the world's largest shipping company, is transforming into an industrial digital giant that enables global trade with its air, land, sea and port assets.In our mission to connect and simplify customers' supply chain through global end-to-end solutions, we are looking for a Platform Product Owner to build...

  • Product Owner

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Factbird Full time

    About the RoleWe are seeking a talented Product Owner to join our team at Factbird, a leading manufacturer of manufacturing intelligence software. As a Product Owner, you will be responsible for developing exceptional customer experiences and cloud solutions, as well as creating data-driven decision-making tools.Key ResponsibilitiesOversee the entire product...