Technical Account Manager

2 weeks ago


Copenhagen, Copenhagen, Denmark Amazon Full time
About the Role

We are seeking a highly motivated and experienced Technical Account Manager to join our team at Amazon. As a TAM, you will be responsible for providing technical guidance and support to our customers, helping them to achieve the greatest value from AWS.

In this role, you will work closely with customers to understand their business needs and technical challenges. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.

You will have the opportunity to develop trusting relationships with customers and drive technical discussions regarding incidents, trade-offs, and risk management.

This is a unique opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Main Responsibilities:
  1. Provide technical guidance and support to customers
  2. Help customers plan and build solutions using best practices
  3. Proactively keep customers' AWS environments operationally healthy
  4. Develop trusting relationships with customers
  5. Drive technical discussions regarding incidents, trade-offs, and risk management

Requirements:
  1. Experience in technical engineering
  2. Bachelor's degree or equivalent
  3. Experience in internal enterprise or external customer-facing environment as a technical lead
  4. Experience in three or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture


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