Customer Success Professional

2 weeks ago

Copenhagen, Copenhagen, Denmark Driversnote ApS Full time
Job Overview

At Driversnote ApS, we're seeking a highly skilled Customer Success Professional to join our team. This role is perfect for someone who thrives in customer-facing interactions, enjoys working on strategic success initiatives, and wants to make a real impact in a fast-growing SaaS company.

About the Role
  • Provide exceptional customer support via email, phone, and video calls.
  • Onboard new B2B clients, guiding them through our platform and ensuring a smooth start.
  • Contribute to translations and Help Center content as a native German speaker.
  • Hold product demos and training sessions for new users.
  • Assist with launching new initiatives and success programs to drive customer engagement.
  • Collaborate with the product team by sharing customer insights and feedback to drive improvements.
  • Work closely with the Head of Success on executing success projects and initiatives.
  • Support the sales team as needed, including assisting with pre-sales inquiries and providing product knowledge.

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