Head of Community Experience
1 day ago
As the Head of Customer Support at SOUNDBOKS, you will play a critical role in shaping the customer experience and driving business outcomes. The company is committed to growth and learning, and we're looking for someone who shares these values.
About the CompanySOUNDBOKS is an innovative audio technology company that creates durable and stylish Bluetooth speakers. We're a community-driven organization with a passion for delivering exceptional customer experiences. Our team thrives on collaboration, respect, and fun, and we're seeking someone who can join us in creating memorable experiences for our customers.
Key Responsibilities- You will lead the Community Support team in delivering exceptional customer experiences, fostering a culture of collaboration and accountability, and empowering team members to grow and develop.
- You will oversee daily performance, provide hands-on support and mentorship, and ensure that customer feedback drives real change.
- You will work closely with cross-functional teams to ensure alignment and deliver business outcomes.
To succeed in this role, you should have several years of experience in customer support leadership, a proven track record of driving growth and improvement, and a passion for delivering exceptional customer experiences. You must be well-versed in CRM systems, skilled in workflow optimization, and able to leverage data insights to inform decision-making.
The ideal candidate is a natural leader who can inspire and motivate team members, build strong relationships, and prioritize tasks effectively.
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