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Digital Experience Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark Sitecore Full time

About Us:

Sitecore is a leading provider of digital experience platforms that empower businesses to build lifelong relationships with their customers. Our mission is to elevate leading brands through unforgettable digital connections.

We deliver a composable digital experience platform that enables companies to create personalized experiences for their customers across all touchpoints. With our innovative technology, businesses can drive engagement, conversion, and loyalty.

The Opportunity:

As an Account Manager at Sitecore, you will play a critical role in managing and growing relationships with our existing customer base. You will serve as a trusted advisor to our clients, ensuring their continued success with our solutions and driving expansion opportunities within their organizations.

This position requires free-thinking and self-motivated top performers who thrive on winning new business, understanding complex customer challenges, and clearly communicating the value of our solutions to various client audiences.

  • Foster strong relationships across all levels of designated accounts.
  • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  • Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  • Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  • Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  • Monitor customer health and address issues promptly to ensure long-term partnerships.
  • Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.